The Collections Supervisor will organize and prioritize the work of collections associates to reduce aged receivable balances. They will effectively assign the work within their team to make sure the workload is properly balanced between team members, and follow departmental processes and guidelines. The role is responsible for maintaining a successful team and supporting an efficient order-to-cash process. They will prioritize team efforts to meet cash targets, report on monthly progress, and highlight concerns to the collections manager to continually drive exceptional results in support of the GBS+ service mission.
- Responsibilities:
- Manage the Trade Accounts Receivable portfolio and monitor trends to address issues, speed up cash flow, and identify process improvements.
- Maintain relationships with various departments to resolve payment issues and provide KPIs analysis for senior finance leadership.
- Prepare and present productivity metrics and qualitative analysis to stakeholders; communicate with leadership on credit risks, bad debt, and bankruptcies.




- Collaborate with finance and sales management, and interface with support functions to ensure service delivery.
- Handle escalated payment delays, high-risk customer credit issues, and manage account risk through order queue policies.
- Review and monitor portfolio write-offs and reserves for bad debt; enforce credit policies and meet annual objectives/KPIs.
- Provide daily direction to staff; ensure staffing levels meet targets and standardize credit processes.
- Support audits, process improvement initiatives, system enhancements, and special projects affecting Credit Services.
- Lead, manage, and develop a team; handle HR issues, talent planning, recruiting, hiring, onboarding, and training.
- Create an environment of accountability and metric-driven success.
- Basic Qualifications:
- 4-year college degree
- 3+ years of combined experience in accounting, finance or credit management
- Experience leading

📌 Collections Supervisor (Buenos Aires)
🏢 Ecolab
📍 Buenos Aires