Account Director (AD)

Location: Remote (US-based preferred)

Reports to: Head of Client Services (HOCS)

Collaborates closely with: Integrated Marketing Director (IMD)

Direct Reports: Project Managers, Coordinators, dotted-line oversight of department delivery

teams

Role Overview

The Account Director is the client relationship.

They ensure all projects run smoothly — managing communication, pacing, and quality across

departments — while maintaining the confidence and calm that clients expect from the agency.

The Account Director owns the how: they are responsible for the daily rhythm of delivery,

internal coordination, and client satisfaction.

They work alongside the Integrated Marketing Director (IMD), who owns the why and what —

strategy, creative direction, and high-level client vision — while the AD ensures every detail of

that vision is executed flawlessly.

Core Responsibilities

Client Relationship Management (Direct Ownership)

Serve as the primary day-to-day contact for assigned clients across Tier 1 and Tier 2

accounts.





Build and maintain deep client trust — leading with empathy, organization, and clarity.

Partner with the IMD to translate strategic direction into actionable next steps for internal

teams.

Manage client expectations around timelines, deliverables, and feedback cycles.

Lead weekly client status calls, campaign check-ins, and delivery reviews.

Escalate strategic or creative challenges to IMD or HOCS when necessary — with

proposed solutions, not just problems.

Project Delivery & Execution (Direct Ownership)

Oversee the full delivery lifecycle across creative, social, influencer, and content

workstreams.

Manage timelines, scopes, and priorities across all departments, ensuring teams are on

track.

Own Monday boards and ensure all deliverables are assigned, tracked, and completed

on time.

Lead internal pod syncs — ensuring cross-functional clarity between Creative, Social,

Influencer, and Production.

Coordinate asset

📌 Account Director (Buenos Aires)
🏢 Ghost Sherpa
📍 Buenos Aires