As a Technical Support Engineer, you will play a crucial role in resolving intricate technical challenges and actively participating in the implementation of our cutting-edge software - all in all ensuring the best possible service to our clients. If you're a driven problem-solver with a passion for hands-on learning, this is the perfect role for you.

Key responsibilities:

- Act as a trusted technical point of contact, troubleshooting complex deployment, rollout, and optimization issues for enterprise IT teams running Thinfinity Workspace.
- Provide advanced support for virtual desktop and application delivery architectures; diagnose and resolve issues related to reverse proxies, secure publishing protocols (RDP, VNC, SSH), session brokering, and context-aware identity policies.
- Troubleshoot and maintain hybrid cloud deployments,





with a primary focus on Oracle Cloud Infrastructure (OCI), alongside Azure, AWS, and GCP.
- Assist clients hands-on with technical challenges when migrating legacy workloads from Citrix or VMware Horizon over to Thinfinity's web-based platform.
- Validate and troubleshoot Zero Trust Network Access (ZTNA) and Remote Privileged Access Management (RPAM) configurations, ensuring gateway hardening complies with enterprise security frameworks.
- Author clear, concise documentation, troubleshooting guides, and knowledge base articles to resolve recurring issues and empower customer self-service.

? Technical Support Engineer (Buenos Aires)
? Cybele Software
? Buenos Aires

📌 Technical Support Engineer (Buenos Aires)
🏢 Sin nombre
📍 Buenos Aires