- 2–5 years of hands-on experience in IT infrastructure support, network support, desktop support, or Smart Hands services.
- Working technical knowledge of PCs, laptops, monitors, printers, televisions, projectors, IP phones, peripherals, structured cabling, and site security equipment.
- Experience performing onsite hardware installation, replacement, troubleshooting, and break/fix support.
- Knowledge of structured cabling, patch panels, network racks, cable tracing, cable testing, and cable management.
- Basic understanding of enterprise networking concepts, including LAN, WAN, TCP/IP, VLANs, DHCP, DNS, routing, and switching.
- Ability to troubleshoot basic network connectivity issues and assist with the administration of switches, routers, wireless infrastructure, and firewalls under the guidance of the Nutanix Remote Resolver Team.
- Ability to configure routers and switches under the direction of the Nutanix Remote Resolver Team.
- Experience assisting with the integration, installation, and customization of hardware components within operating systems and enterprise network environments under the guidance of the Nutanix Remote Resolver Team.
- Familiarity with data center operations, including server hardware support, rack-and-stack activities, patching, equipment installation, labeling, inventory management, and remote hands support.
- Knowledge of backup, tape,



and Microsoft Exchange infrastructures.
- Ability to assist with supporting data center infrastructure and application architecture.
- Strong troubleshooting, analytical, and problem-solving skills with the ability to diagnose hardware, software, and network-related issues.
- Strong verbal and written communication skills, including technical documentation, incident reporting, and the ability to facilitate workshops for gathering technical and operational requirements.
- Experience working on projects of moderate complexity while collaborating effectively with cross-functional and intercompany teams.
- Ability to exercise independent judgment within established procedures, standards, and best practices.
- Strong customer service skills with the ability to support end users in a professional and timely manner.
- Ability to prioritize multiple service requests and meet service level agreements (SLAs) in a fast-paced enterprise environment.
- Experience using IT Service Management (ITSM) platforms such as ServiceNow, Remedy, or similar ticketing systems.
- Willingness to travel between customer sites when required and participate in scheduled maintenance or after-hours support activities.
- Relevant certifications such as CCNA, CompTIA Network+, CompTIA A+, or equivalent are preferred.

📌 Network Smart Hands (Buenos Aires)
🏢 Sharp Brains
📍 Buenos Aires