At Rehire, we are partnering with an international organization to find an experienced ITOM Specialist (ServiceNow) to join a long-term global project. We're looking for a professional with deep expertise in ServiceNow IT Operations Management (ITOM), infrastructure automation, and enterprise integrations to help build scalable, reliable, and highly automated IT operations solutions.

Responsibilities

- Design, implement, and maintain ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and CMDB.
- Configure and optimize automated Discovery to ensure accurate visibility of infrastructure assets across on-premise and cloud environments.
- Develop and maintain Service Mapping to accurately represent business services and infrastructure dependencies.
- Configure and optimize Event Management, including alert correlation, noise reduction, and automated incident creation.
- Develop and maintain integrations between ServiceNow and enterprise monitoring platforms.
- Configure, maintain, and troubleshoot MID Servers.
- Collaborate with business stakeholders to gather requirements and recommend technical solutions.
- Design, develop, and customize ServiceNow applications, workflows, and integrations.
- Support platform administration, deployments, upgrades, and ongoing maintenance.
- Lead workshops, solution design sessions, and platform demonstrations.
- Produce technical documentation, knowledge articles, and implementation guides.
- Participate in Agile ceremonies and contribute to continuous platform improvement.

Requirements





- 6+ years of professional experience in ServiceNow, IT Operations, IT Infrastructure, or related roles.
- 3+ years of hands-on experience implementing and supporting ServiceNow ITOM.
- Strong experience with Discovery, Service Mapping, Event Management, CMDB, ITSM, and ITAM.
- Experience developing with Business Rules, Glide, JavaScript, UI Policies, Flow Designer, ACLs, and scripting.
- Experience configuring and maintaining MID Servers.
- Strong experience with REST, SOAP, and JSON API integrations.
- Experience with Single Sign-On (SSO), SAML, Active Directory, and LDAP integrations.
- Solid understanding of IT infrastructure, including servers, networking, cloud environments (Azure), and ITIL processes.
- Experience with Service Portal configuration.
- Experience gathering business requirements and leading stakeholder workshops.
- Experience working in Agile/Scrum environments.
- Excellent documentation, communication, and stakeholder management skills.
- Advanced English proficiency (C1 or higher), with excellent written and verbal communication skills.
- Bachelor's degree in Computer Science, Information Systems, Systems Engineering, or a related field.

About the Position

- Work Model: 100% Remote.
- Working Hours: Full time. Monday to Friday, 9:00 AM to 6:00 PM
- Project Duration: Through April 30/November 30, 2027.
- Compensation: Competitive salary.
- Culture: A collaborative, adaptable, and innovation-oriented work environment.

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📌 ITOM Specialist (ServiceNow) (Argentina)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Argentina