Job Descriptions:
Performs order entry and is the primary customer and supplier interface for all customer issues related to order management for products within a specific solutions group (i.e., HP, IBM, Sun, etc.).

Initiates and/or maintains effective communications with internal and external customers regarding product status, as appropriate.

What you'll do:
Principal Responsibilities:
- Facilitates the order fulfillment process to ensure customer service levels are met.
- Reviews and enters orders to meet customer's expectations for on-time shipment while maintaining established quality levels throughout the process.
- Makes adjustments in purchasing, backlog management, integration, engineering and shipping/traffic, as appropriate.
- Coordinates with internal and external resources to meet agreed-to expectations of the customer and TD SYNNEX.
- Identifies and communicates options available for issue resolution, as needed.

Responsible for backlog management including but not limited to:
- Monitoring the progress of orders,



investigating and making decisions within established process for resolution of issues (e.g., shipping, Return Merchandise Authorization (RMA), damage, lost goods insurance, order tracking and request revision) and escalating decisions regarding exceptions and critical situations.
- Ensures margin integrity by following exception processes for sales management approvals where necessary.
- Has accountability for the order through the invoicing process and for assisting in research and resolution of order issues as appropriate.
- Coordinates Customer-Owned Inventory (COI) Purchase Orders (POs), ensuring the accuracy of COI when generating monthly or weekly COI inventory reports, if applicable.
- Ensures appropriate information is updated and maintained for the customer.

What we're looking for:
Job Level Specifications:
- Demonstrated understanding of the impact of the defined process on the customer and to TD SYNNEX.
- Demonstrated operation

📌 Solutions Support Specialist (Buenos Aires)
🏢 TD SYNNEX
📍 Buenos Aires