Remote Operations & Hospitality Manager

We are a boutique hospitality and property management company based in Los Angeles, California. Our diverse portfolio includes a boutique hotel in Venice Beach, short‑term vacation rentals (Airbnb, direct bookings), monthly rentals, long‑term lease properties, and multiple LLC‑managed real estate operations.

We manage everything from guest experiences and property operations to maintenance coordination, housekeeping, vendor communication, and back‑office systems across multiple properties. We are looking for a highly organized, proactive, and tech‑savvy Remote Operations & Hospitality Manager to help oversee our day‑to‑day operations and ensure a seamless experience for our guests and team.

Main Responsibilities

Guest Communication & Reservations
- Respond to guest inquiries via centralized platforms including Guesty (for Airbnb, direct reservations) and Whistle/Cloudbeds (for HotelTonight, Expedia, and more) via phone, email, and text.
- Assist guests with reservations, check‑in/check‑out support, extensions, special requests,



and swift issue resolution.
- Monitor occupancy and reservation flow while actively helping maintain excellent guest reviews and fast response times.

Property Operations & Team Coordination
- Coordinate housekeeping schedules, maintenance requests, vendor communication, and supply restocking.
- Follow up on work orders and property issues to ensure rooms and units are consistently guest‑ready.
- Maintain fluid communication with housekeepers, maintenance staff, vendors, remote assistants, and the management team to keep operations running smoothly.

Systems & Administrative Work
- Manage the properties using the following tools:
- PMS: Cloudbeds & Guesty
- OTAs: Airbnb, HotelTonight, Expedia & extranets
- Operations & Access: Operto (smart lock/access management) & Operto Teams (Housekeeping scheduling)
- Productivity: Google Workspace (Drive, Sheets, Docs, Calendar)

Requirements
- Previous experi

📌 Remote Operations Hospitality Manager (Buenos Aires)
🏢 Romeu Maria Florencia
📍 Buenos Aires