As the first point of contact for prospective clients, the Intake Specialist plays a vital role in the firm's success by providing exceptional customer service, building trust, assessing potential cases, and converting qualified leads into retained clients. This position blends customer service, sales, and client relations skills within a legal environment.

Schedule: Sunday – Thursday - Hours: 8:00 AM – 5:30 PM or Tuesday – Saturday Hours: 9:00 AM – 6:30 PM Key Responsibilities

Serve as the first point of contact for prospective clients via phone.

Conduct detailed intake interviews in both English and Spanish.

Gather, verify, and document case-related information accurately.

Evaluate and qualify potential Personal Injury cases based on established criteria.

Build rapport with callers while delivering a compassionate and professional client experience.

Convert qualified leads into retained clients through effective communication and relationship-building.

Follow up with prospective clients to maximize engagement and retention.

Maintain accurate records using Lead Docket and other case management systems.

Schedule consultations and coordinate appointments as needed.

Document all client interactions, communications, and case updates.

Collaborate closely with attorneys, case managers, and support staff to ensure a seamless onboarding process.

Meet and exceed intake performance and conversion goals.





Handle confidential and sensitive information with discretion and professionalism. Qualifications

1-3 years of experience as an Intake Specialist, preferably within a Personal Injury law firm.

Previous Personal Injury intake experience strongly preferred.

Experience with Lead Docket highly preferred.

Fluency in English and Spanish is required.

Clear and professional English communication skills with minimal accent.

Strong sales aptitude with the ability to confidently guide conversations and influence outcomes.

Excellent customer service and interpersonal skills.

Demonstrated empathy, patience, and active listening abilities.

Ability to remain calm and composed when speaking with injured or distressed individuals.

Strong organizational, multitasking, and time-management skills.

High attention to detail and accuracy.

Comfortable working in a fast-paced, performance-driven environment.

Law degree is a plus but not required.

Experience in legal intake, client intake, customer success, call center sales, or other client-facing roles will be considered. Why Join?

Join a rapidly growing law firm where your ability to connect with clients, build trust, and drive conversions will directly impact the firm's success. If you are bilingual, client-focused, and passionate about helping individuals navigate difficult situations, we encourage you to apply.

Apply today and become an essential part of a team dedicated to making a difference in clients' lives.

📌 Intake Specialist Personal Injury (Buenos Aires)
🏢 Solvo Global Careers
📍 Buenos Aires