Overview We are hiring an Insurance Verification & Benefits (VOB) Specialist for a healthcare provider company in the behavioral health industry. This is a FULL-TIME remote role for a US-based company. This role is adecuado for someone who is reliable, detail-oriented, responsive, confident on the phone with US insurers, and comfortable with high-volume, process-driven work.

Key Responsibilities Perform insurance verification/benefits checks by calling major US insurers; follow a 20–25-question script per lead

Accurately document all responses in the designated form/CRM/worksheet and save to the shared location

Return completed VOBs to the admissions team via group email within same-day SLAs

Maintain queue hygiene, trackers, and status updates; escalate discrepancies or complex cases as needed

Manage a steady daily volume with quick turnaround, five days per week

Secondary: Execute Reddit outreach using approved keyword searches and prewritten comments to support visibility/SEO during downtime

Secondary: Light social media engagement such as following target accounts and posting simple, approved comments

Collaborate with the VOB Team Lead and admissions/operations stakeholders; attend check-ins and report metrics

Protect PHI and adhere to HIPAA-aligned confidentiality practices Required Qualifications 1+ year of US healthcare insurance verification, benefits coordination, or revenue cycle support; or strong phone-based support experience with the aptitude to learn VOB quickly

Experience calling US insurance carriers and navigating IVR/representative conversations; professional phone etiquette

Excellent written and spoken English; high attention to detail and data accuracy

Proven reliability, consistent attendance,



and ability to meet same-day turnaround times

Comfortable with repetitive, scripted, and process-driven tasks

Proficiency with Google Workspace (Gmail, Drive, Docs, Sheets) and spreadsheets

Ability to work Monday–Friday aligned to US business hours Preferred Qualifications Prior experience with behavioral health, substance use treatment, or dental insurance verification

Experience with CRMs/EMRs and ticketing/task management tools

Familiarity with major US payers and core concepts (deductibles, copays, coinsurance, OON vs. INN) Required Skills & Tools VoIP calling tools and softphone setups (e.g., RingCentral, Zoom Phone, Skype)

Spreadsheet proficiency (Google Sheets or Excel)

Basic CRM/EMR navigation and email productivity tools Schedule & Pay FULL-TIME position; 40 hours/week in the US MST time zone

This is a fully remote job for a US-based company

Pay ranges from R13 000 to R17 400, depending on experience and skill

Includes paid training, long-term stability, and growth potential System Requirements Internet speed of at least 20 Mbps upload and download

Computer with a 2.4 GHz processor or higher

8 GB of RAM or higher

Windows 10 or newer, or Mac OS X 10.10 or newer

HD 720p webcam

Headset with a microphone Benefits Competitive pay rates

Consistent hours and predictable workload

Fully remote work with long-term potential

Direct collaboration with the client's admissions and operations team, making a real impact

Supportive and inclusive work environment

Opportunity to grow alongside a mission-driven healthcare provider If you meet the qualifications and are ready to make a meaningful impact in the healthcare space, we’d love to hear from you! Please submit your updated resume detailing your relevant experience to apply.

📌 Insurance Verification & Benefits (VOB) Specialist (Argentina)
🏢 Cherry Assistant
📍 Argentina