About us:

Fulcrum Digital is an agile, next-generation digital acceleration company providing digital transformation and technology services from ideation to implementation.

We enable Global 5000 with actionable insights and thought leadership on new and mature technologies through our Digital Transformational services that deliver seamless customer experience, business efficiency and bring a competitive advantage to our clients.

What we are looking for:

We are seeking a Salesforce Business Systems Analyst (BSA) with strong Property & Casualty (P&C;) insurance domain expertise to support, integrate, and enhance core insurance platforms, including Policy Administration, Billing systems, and CRM environments. This role will partner closely with business stakeholders, developers, QA, and architecture teams to deliver system enhancements, regulatory changes, production support resolution, and strategic modernization initiatives.

The adecuado candidate is highly skilled in requirements elicitation, system analysis, and data-driven validation, with hands-on experience working in PAS/Billing environments. This role requires technical experience in Salesforce integration—analyzing and defining how Salesforce connects with downstream core systems. Some experience in personal auto insurance and/or collector vehicle insurance is required.

Key Responsibilities:

- Lead end-to-end business systems analysis for enhancements, API connections, and production support initiatives across PAS, Billing, and Salesforce integration points .
- Conduct requirement workshops with business stakeholders to gather and document functional and non-functional requirements.
- Perform gap analysis, impact analysis, and solution design support for system changes and data flows between front-end CRM and back-end platforms.
- Map and document data contracts, integration logic,



and system dependencies between Salesforce and core insurance applications (PAS/Billing).
- Translate business needs into Epics, User Stories, Acceptance Criteria, and detailed functional/technical specifications.
- Support Agile teams through backlog grooming, sprint planning, refinement sessions, and sprint ceremonies.
- Partner with development and QA teams to clarify requirements, support test planning, and validate delivered functionality across integrated systems.
- Analyze and validate data using SQL, ensuring alignment between system behavior, API payloads, reports, and business expectations.
- Support incident and defect resolution by performing root cause analysis, documentation, and coordination with technical teams.
- Participate in regulatory enhancements, modernization projects, integrations, migrations, and platform upgrades.
- Develop documentation including workflows, process maps, and data flow/system diagrams.

Required Qualifications:

- 6+ years of experience as a Business Analyst / Business Systems Analyst in IT delivery environments.
- Strong Property & Casualty (P&C;) insurance experience (Commercial and/or Personal Lines).
- Hands-on experience supporting or implementing Policy Administration Systems (PAS) and/or Billing systems .
- Proven experience analyzing and documenting Salesforce integrations (e.g., mapping data fields, defining API requirements, or documenting sync logic between Salesforce and external platforms). Note: This requires backend systems analysis experience, not standard end-user CRM usage.




- Proven ability to write clear User Stories, Epics, and Acceptance Criteria.
- Strong experience with Agile / Scrum delivery models.
- Strong SQL skills for analysis, validation, reconciliation, and data investigation.
- Experience supporting production issues and IT delivery through incident/change management processes.
- Excellent stakeholder management and communication skills, including facilitation of workshops and walkthroughs.
- Strong documentation skills and ability to translate complex business needs into scalable solutions.

Preferred / Nice-to-Have Skills Experience with any of the following platforms:

- Majesco Billing / Majesco Suite
- Duck Creek
- Sapiens CoreSuite
- CUBE PAS
- Familiarity with Salesforce architecture, standard/custom objects, and integration patterns (REST/SOAP APIs, event-driven architecture).
- Reporting / BI exposure (Power BI preferred).
- Experience working on:
- Regulatory enhancements
- Product rollouts
- Geographic expansion
- Data migrations/system modernization
- Familiarity with integration tools such as SoapUI / Postman.
- Experience with monitoring/logging tools such as Splunk or AppDynamics.

Tools & Technology Exposure:

- Salesforce (ecosystem integration)
- ServiceNow
- SQL Developer / Toad
- Visio (process and system diagrams)
- Confluence / SharePoint documentation tools

Soft Skills & Work Style Expectations:

- Strong analytical and problem-solving mindset.
- Ability to work independently and lead requirements discussions.
- Comfortable operating in fast-paced delivery and support environments.
- Collaborative and able to partner across business, IT, and vendor teams.
- Strong ownership mentality and accountability for outcomes.

Education:

- Bachelor’s degree in Information Technology, Computer Science, Business, or related field (or equivalent experience).

📌 Salesforce Business Analyst (Argentina)
🏢 Fulcrum Digital
📍 Argentina