Postúlate en Kit Empleo: kitempleo.com.ar/empleo/ruvzm

Aliza Hotel is a boutique hospitality company based in Venice Beach, Los Angeles. Thoughtfully reimagined from a historic mid-century property, Aliza blends timeless design, personalized guest experiences, and modern hospitality to create a unique coastal retreat.

Inspired by the warmth, elegance, and legacy of its namesake, Aliza is built around attention to detail, exceptional service, and a genuine sense of community. As the company continues to grow across hospitality and real estate operations, team members have the opportunity to make a meaningful impact in a dynamic, entrepreneurial, and guest-focused environment.

Unique Talent Solutions
Is Hiring

Aliza Hotel & Other Properties

Remote Operations & Hospitality Manager

We are a boutique hospitality and property management company based in Los Angeles, California. Our diverse portfolio includes a boutique hotel in Venice Beach, short-term vacation rentals (Airbnb, Booking.com, direct bookings), monthly rentals, long-term lease properties, and multiple LLC-managed real estate operations.

We manage everything from guest experiences and property operations to maintenance coordination, housekeeping, vendor communication, and back-office systems across multiple properties. We are looking for a highly organized, proactive, and tech-savvy Remote Operations & Hospitality Manager to help oversee our day-to-day operations and ensure a seamless experience for our guests and team.

Main Responsibilities

1. Guest Communication & Reservations

- Respond to guest inquiries via centralized platforms including Guesty (for Airbnb, Booking.com, and Direct reservations) and Whistle/Cloudbeds (for HotelTonight, Expedia, and more) via phone, email, and text.
- Assist guests with reservations, check-in/check-out support, extensions,



special requests, and swift issue resolution.
- Monitor occupancy and reservation flow while actively helping maintain excellent guest reviews and fast response times.

1. Property Operations & Team Coordination

- Coordinate housekeeping schedules, maintenance requests, vendor communication, and supply restocking.
- Follow up on work orders and property issues to ensure rooms and units are consistently guest-ready.
- Maintain fluid communication with housekeepers, maintenance staff, vendors, remote assistants, and the management team to keep operations running smoothly.

1. Systems & Administrative Work

Manage the properties using the following tools:

- PMS: Cloudbeds & Guesty
- OTAs: Airbnb, HotelTonight, Expedia & Booking.com extranets
- Operations & Access: Operto (smart lock/access management) & Operto Teams (Housekeeping scheduling)
- Productivity: Google Workspace (Drive, Sheets, Docs, Gmail, Calendar)

Requisitos:
Requirements

- Previous experience in hospitality or property management is highly preferred.
- Excellent written and verbal English communication skills.
- Comfortable learning and adapting to new software quickly.
- Strong organizational skills, sharp attention to detail, and the ability to multitask calmly under pressure.
- Fast response times, high reliability, a quiet work environment, and a reliable internet connection.
- Knowledge of revenue management to be able to maximize the properties' revenue.

Ventajas

Role Overview & Compensation

- Location: 100% Remote
- Position Type: Long-term remote position
- Schedule & Weekly Breakdown:

6 days per week, 7 hours per day. Shift Schedule (Los Angeles Time):

- 8:00 AM to 9:00 AM (1 hour)
- 4:00 PM to 10:00 PM (6 hours)
- One day off per week (Tuesday or Wednesday, flexible).

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/ruvzm

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