Postúlate en Kit Empleo: kitempleo.com.ar/empleo/r9tep

If you’re looking to learn from a winning information technology team and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business, we invite you to explore our IT support engineer position.

This is an on-site position that requires traveling to and working at client locations in San Rafael, CA as well as at Xantrion’s headquarters in Lafayette, CA.

Primary Purpose and Function
The overall performance objective of the Support Engineer I is to provide the best possible support and customer service to our clients.

They are responsible for handling requests that are submitted by our customers (typically by phone) and in all cases using good judgment and timeliness in responding to and resolving each issue to the customer’s satisfaction.

Success is defined by the timely resolution of requests in the best possible order based on priority.

The position requires accurate documentation, tracking,



and monitoring to ensure a timely resolution.
Essential Functions and Responsibilities
Customer Facing

Provide front line phone coverage, and participate in various call center groups
Provide on-site assistance to clients within your local geography
Provide excellent customer service to Xantrion’s client base.
Provide technical support as assigned for issues related to computer systems, software, and hardware.
Log and track support requests in Connect

Wise.
Prioritize and/or escalate tickets as required to ensure customer satisfaction.
Brief customers, as well as management, on the status of current resolution efforts.
Work with third party support providers when necessary.
Follow up with customers to ensure an issue has been resolved.

Administration

Submit semi-monthly timesheet and expense rep

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/r9tep

📌 IT Support Engineer (Hybrid - San Rafael) (Argentina)
🏢 Xantrion
📍 Argentina