Gerente Soporte al Cliente - J694

Gerente Soporte al Cliente - J694

14 jun
|
Importante empresa
|
Buenos Aires C.F.

14 jun

Importante empresa

Buenos Aires C.F.

Help manage client relationships from a finance operations perspective involving coordination of new assignments, matter opening, pricing, matter management, billing, collections, and reporting; provide comprehensive and commercially focused Quote-to-Cash (Q2C) support as well as ensuring that effective matter management practices are in place and being followed.


Responsibilities:

- Manage client support specialist teams that serve as the primary point of contact for a portfolio of clients for Partners, client managers, project managers and others to coordinate assignments, budgeting, billing collections, and reporting for Key Clients







- Ensure that issues are being resolved timely and by the right teams within the global client's network of offices and shared Service Centers (e.g. rates, budgets, e-billing, billing, etc.)

- Escalate issues to the appropriate personnel as needed and proactively monitor all Key Performance Indicators and Service Level Agreements related to the entire Q2C process to ensure that all processes are as carried out correctly

- Guide and coach Partners and client managers on best practices on all aspects of finance operations

- Interact and coordinate with other teams as needed, including Business Development, Procurement, E-billing Implementation, Pricing, and Project Management for up-stream and down-stream activities related to finance operations

- Manage client and Partner expectations with respect to Standard Operating Procedures (SOP) as defined by the Global Process Owners and work within already established and agreed parameters

Requisitos:

- Bachelors degree in business administration, commerce, finance, liberal arts, or related courses

- Excellent level of English


El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Bumeran sea responsable por ello.

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.ar/empleo/4526075/gerente-soporte-cliente-j694-buenos-aires/?utm_source=html

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