Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qnioh
On behalf of Gifted, SD Solutions is looking for a talented Client Success Agent. SD Solutions is a staffing company operating globally.
We’re looking for a Client Success Agent to act as a primary point of contact for our clients and gift recipients.
This role is centered on managing support tickets, joining short client calls or demos to troubleshoot issues, and ensuring a seamless, effective experience with our product.
You’ll help resolve problems, guide users through key features, and deliver concise demos and walkthroughs to drive understanding and overall satisfaction.
Responsibilities
Customer Support & Ticket Management
- Respond to and manage inbound client and recipient support tickets in a timely and professional manner.
High level written professional communication is a must.
- Troubleshoot issues, provide clear solutions, and escalate when necessary.
- Maintain high responsiveness and follow-through until resolution.
Client Calls & Account Support
- Lead brief calls with clients to address questions, resolve issues, and provide ongoing support.
- Act as a trusted point of contact for assigned accounts.
- Ensure clients feel supported and confident using the product.
Product Demos & Walkthroughs
- Guide users through features and workflows based on their needs.
- Tailor walkthroughs to different use cases and levels of experience.
Customer Experience & Feedback
- Gather customer feedback and share insights with internal teams.
- Identify common issues or trends and help improve processes.
- Contribute to a positive, customer‑first experience.
Cross-Functional Collaboration
Collaborate with other teams to address customer needs and improve overall service quality.
Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qnioh