Postúlate en Kit Empleo: kitempleo.com.ar/empleo/ql3su

Overview

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together. Shape how leading enterprises in Argentina realize measurable business value from their customer experience investments.

Key Responsibilities

- Own a portfolio of strategic and enterprise accounts, driving adoption, retention, and expansion outcomes
- Build and influence C level relationships to align customer experience strategy with business priorities
- Develop and execute customer success plans that deliver measurable value realization and KPI achievement
- Lead executive business reviews that demonstrate ROI, performance insights, and growth opportunities
- Identify and drive cross sell and up sell initiatives that increase account value and long‑term revenue
- Partner with sales, professional services, onboarding, and renewals teams to deliver aligned customer outcomes
- Manage escalations proactively, ensuring resolution and strengthening long term customer trust
- Drive customer advocacy by enabling success stories, references, and long‑term partnerships





Required Qualifications

- 10 to 12 or more years of experience in customer success, sales, or account management within SaaS, CX, or technology environments
- Strong experience managing enterprise or strategic accounts within Argentina
- Proven track record of driving revenue growth within existing customer portfolios
- Solid understanding of contact center, CCaaS, and broader customer experience ecosystems
- Experience working within industries such as banking, telecommunications, or other complex enterprise sectors
- Demonstrated ability to influence and engage executive stakeholders at the C level
- Strong commercial acumen combined with technical understanding of SaaS platforms
- Experience working with CRM and customer success platforms such as Salesforce, Gainsight, or similar

Preferred Qualifications

- Experience working with Genesys Cloud or related CX platforms
- COPC certification or equivalent industry credential
- Strong analytical capability with the ability to translate data into business impact insights
- Strategic mindset with the ability to connect product capabilities to customer outcomes

Equal Opportunity Statement

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/ql3su

📌 Expert Customer Success Manager (Argentina)
🏢 8130 Argentina - Genesys Telecommunications Laboratories
📍 Argentina