Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qk6mk

Want to help us help others? We're hiring!
GoFundMe is the world's most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since ****.
Join us! The GoFundMe Pro team is searching for a Senior Technical Account Manager (TAM) to support the adoption, performance, and technical success of our Enterprise nonprofit customers.
In this role, you will act as a trusted technical advisor and strategic partner, helping organizations implement, integrate, and optimize their use of the GoFundMe platform. You will work cross-functionally with Sales, Product, Engineering, and Support teams to ensure customers successfully deploy solutions, navigate change, resolve technical challenges, and drive meaningful fundraising outcomes.
The Job
Lead Complex Projects & Drive Outcomes
Owns end-to-end delivery of customer initiatives, including integrations, migrations, and new product rollouts
Manage project timelines, dependencies, and stakeholders across both customer and internal teams
Drive accountability and momentum to ensure projects are delivered on time and with high quality
Anticipate risks, remove blockers, and proactively adjust plans to ensure successful execution
Drive Integrations & Technical Solutions
Serve as a technical advisor on CRM integrations (e.g., Salesforce, Blackbaud, HubSpot) and data architecture
Design and recommend scalable solutions for bidirectional data syncs, including field mapping, data integrity, and system interoperability
Troubleshoot and resolve integration issues (API errors, webhook failures, authentication issues, data mismatches)
Translate business needs into effective technical solutions that align with customer goals
Own Customer Success & Revenue Impact
Manage a portfolio of Enterprise customers, aligning technical solutions to drive adoption, performance, and revenue outcomes (e.g., GDV, conversion)
Identify opportunities to expand product usage and increase customer value
Partner with Strategic Account Managers to support growth, renewals, and long-term success




Connect technical execution to measurable business impact for customers
Lead Through Change & Influence Stakeholders
Guide customers through change management, including new implementations, feature adoption, and process shifts
Drive alignment across technical and non-technical stakeholders, including executive audiences
Demonstrate strong executive presence in customer interactions, including QBRs and strategic discussions
Communicate clearly, confidently, and proactively in high-stakes situations
Troubleshoot & Resolve Technical Issues
Investigate and resolve complex technical issues across APIs, integrations, and platform functionality
Reproduce bugs, gather logs, and document issues clearly for Engineering (via Zendesk, JIRA, or similar tools)
Own escalations end-to-end, providing timely updates, workarounds, and root cause analysis (RCA)
Identify trends across accounts and proactively escalate systemic issues
Monitor Performance & Proactively Mitigate Risk
Monitor platform usage and integration health (API success rates, sync reliability, data consistency)
Identify risks early and take a proactive approach to preventing issues before they impact customers
Deliver insights and recommendations during business reviews to inform optimization strategies
You
5+ years in Technical Account Management, Solutions Engineering, Customer Success, or a similar customer-facing technical role
Strong project management skills, with experience leading complex, cross-functional initiatives
Experience working with APIs (REST), webhooks, and system integrations
Familiarity with CRM platforms such as Salesforce, Blackbaud, or HubSpot
Experience troubleshooting integrations and data sync issues
Experience using ticketing and issue tracking tools (e.g., Zendesk, JIRA)
Strong problem-solving skills with the ability to diagnose technical issues and deliver solutions
Demonstrated executive presence and ability to engage senior stakeholders




Highly proactive, with a track record of anticipating challenges and driving outcomes
Preferred
Experience with SQL or data analysis
Familiarity with iPaaS tools (e.g., Zapier, Workato, Mulesoft)
Understanding of JSON or structured data formats
Experience in fintech, payments, or donation platforms
Experience supporting change management initiatives in enterprise environments
Experience working with nonprofit organizations or fundraising systems
Why you'll love it here
Make an Impact
: Be part of a mission-driven organization making a positive difference in millions of lives every year.
Innovative Environment
: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
Collaborative Team
: Join a fun and collaborative team that works hard and celebrates success together.
Competitive Benefits
: Enjoy competitive pay and comprehensive healthcare benefits.
Holistic Support
: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, adaptable time‐off policies, and mental health and wellness resources to support your overall well‐being.
Growth Opportunities
: Participate in learning, development, and recognition programs to help you thrive and grow.
Commitment to DEI
: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
Community Engagement
: Make a difference through our volunteering program.
We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!
GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.
If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at ******.
#J-*****-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qk6mk

📌 Technical Account Manager (Buenos Aires)
🏢 GoFundMe
📍 Buenos Aires