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Job Title: AI Training & Client Success Specialist Contractor Fee: $3,500/month (USD) Work Arrangement: Remote Engagement Type: Independent Contractor Commitment: Full-time (Approx. 40 hours/week) Company Overview: Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth.
We work with stable, responsible businesses that are experienced in remote hiring and are excited to welcome international team members.
Tidal is owned and operated by consumer brand owners and operators.
We have experience in offshore team-building and aim to help businesses leverage global talent.
About This Role:We're hiring an AI Training & Client Success Specialist to support a fast-growing AI and operations-focused software company.
In this role, you will train customers on how to use AI in their daily work, support client communication in Slack, help solve operational challenges using AI tools, and contribute to ongoing customer success and account support initiatives.
Key Responsibilities: Conduct one-on-one AI training sessions with client team members using AI and workflow automation tools, helping users apply AI workflows to their presente day-to-day workMonitor client Slack channels, respond to first-line questions, troubleshoot issues, and escalate more complex concerns appropriatelySupport ongoing account management activities, including meeting preparation, follow-ups, account hygiene in Attio, recurring client check-ins, and documenting operational insights gathered during client interactions Training & Onboarding: All hires will complete company-led onboarding and training before working directly with customers,



including:AI workflow and prompting trainingProduct and platform trainingCoaching and customer communication playbooksCustomer-facing standards and escalation processesShadowed client sessions with leadership Software/Platforms/Tools: Claude, ChatGPT, or similar AI toolsSlackAttio CRMGoogle Workspace (Docs, Sheets, Drive)ZoomNotion (preferred) Qualifications: 2–5+ years of freelance, remote contractor, customer success, onboarding, training, account management, or client-facing support experienceC1 or C2 level English communication skills (written and verbal)Strong customer-facing communication skills and ability to confidently lead professional conversations and live training sessionsPolished and professional enough to work directly with operators, stakeholders, and business teamsComfortable explaining technical concepts and software tools to non-technical usersHands-on experience using Claude, ChatGPT, or similar AI tools in day-to-day workflowsStrong organization, multitasking, and problem-solving skills in a fast-paced environmentNaturally curious and proactive in understanding workflows, operational challenges, and process improvement opportunitiesReliable, self-directed, and comfortable working independently across time zones Nice to have: Experience in eCommerce, SaaS, operations, supply chain, CPG, or planning environmentsExperience training, onboarding, or coaching non-technical users on software platformsFamiliarity with CRM systems, Slack-based support, or customer success workflowsExperience working with US-based teams or clients Traits & Standards: Professional, polished, and customer-focused in all interactionsBuilds rapport quickly and creates positive customer experiencesRepresents the company well during live sessions, Slack communication, and client interactionsStrong accountability, follow-through, and independent judgmentComfortable operating independently without constant supervision Shift Schedule: Monday to Friday, must have partial overlap with US business hours

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qex1c

📌 Arg - Ai Training & Client Success Specialist (Buenos Aires)
🏢 Tidal
📍 Buenos Aires