Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qeue1

Location: Benavides, Prov.
Buenos Aires, Argentina.
Role
The Service Coordinator & Business Developer is the strategic link between Kärcher Argentina, its customers, and service partners.
The role is focused on ensuring Service Excellence by managing a high-performance Service Dealer network and expanding market coverage to achieve sustainable and profitable growth.
Key Responsibilities
Primary Interface: Act as the main point of contact for customers and Service Dealers, ensuring seamless communication and resolution of service needs.
Performance Oversight: Monitor Service Level Agreements (SLAs), repair quality, and technical response times of external partners.
Quality Control: Conduct regular audits and quality checks of service partners to ensure compliance with "Service Excellence" standards.
Expansion: Research, recruit, and develop new Service Dealers throughout Argentina to ensure nationwide technical coverage.
Process Optimization: Implement and standardize service processes, tools, and resources to increase operational efficiency.
Portfolio Growth: Adapt service products (maintenance contracts, rental solutions) to local market needs and drive their implementation.
Market Analysis:



Monitor the market and identify new opportunities to improve Kärcher's service value proposition.
Accountabilities
Network Growth: Expansion and standardization of the Service Dealer network in Argentina.
Customer Satisfaction: Achievement of target Customer Satisfaction level and service KPIs.
Profitability: Turnover and margin development for the service business unit (especially Spare Parts).
Competencies & Soft Skills
Customer-Centric Mindset: Deep focus on providing solutions and improving the customer experience.
Strategic Thinking: Ability to see the "big picture" and develop long-term dealer partnerships.
Negotiation & Influence: Strong skills in managing third-party partners and internal stakeholders.
Communication Excellence: Clear and professional communication.
Analytical Proficiency: Ability to interpret KPIs and data to drive continuous improvement.
Education & Experience
Education: University degree in Business Administration, Engineering, or a related field.
Languages: Advanced English (Desirable, for interaction with Regional/Integral headquarters).
Experience: Proven experience in coordinating service networks or managing third-party technical partners (Desirable).
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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qeue1

📌 Service Technician Team Leader (Buenos Aires)
🏢 Karcher
📍 Buenos Aires