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As a Client Service Account Manager within the Payments team, you play a vital role in supporting our most important clients.
You are the primary contact for client inquiries, building trusted relationships and delivering solutions that matter.
You help shape the client experience, ensuring every interaction is positive and impactful.
You work closely with colleagues across functions, contributing to a collaborative and supportive team culture.
Your work helps us maintain high standards and drive continuous improvement.You will engage with clients at multiple levels, including finance, legal, and investor relations.
Your expertise in payments and client service will help us deliver excellence every day.
You will be part of a team that values innovation, efficiency, and quality, and you will have opportunities to mentor others and lead initiatives that enhance our service.
We encourage you to bring your ideas and passion for client success.Job responsibilitiesDeliver key performance indicators focused on client experienceManage departmental risk and ensure compliance with regulatory requirements and internal policiesMonitor operations and personnel to maintain adherence to firmwide standardsCollaborate with support functions and partner business units for timely client responsesApply risk and control frameworks to ensure business processes comply with integral policiesKeep policies and procedures current and audit readyDrive continuous improvement initiatives to enhance quality and efficiencyElevate client experience through proactive problem solvingFoster strong relationships with clients and prospects at multiple levelsServe as a specialist across multiple regions, addressing daily client inquiriesSupport a culture of collaboration and excellenceRequired qualifications, capabilities, and skillsBachelor's DegreeAt least 3 years of experience in Financial Services Industry, with experience in Banking, payments or client servicesFluency in Japanese and English with strong written and verbal communication skillsStrong analytical skills and ability to resolve complex issuesProven ability to prioritize and handle multiple responsibilities under pressureSelf-motivated and able to work independently with accountability for outcomesQuick to learn and adapt to new products, systems, and technologiesMeticulous attention to detail and commitment to resolutionEffective collaboration with stakeholders across sites and regionsAbility to manage stakeholder expectations effectively in both languagesStrong follow-through and dedication to client success

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📌 Client Service Account Manager - Payments Associate (Buenos Aires)
🏢 JPMorgan Chase
📍 Buenos Aires