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Medical Operations Officer
Department: Onshore Medical Operations
Location: Remote
Employment Type: Part-Time (Approx. 30 hours per week, including occasional weekend hours)

About MHG
Maritime & Healthcare Group (MHG) provides integral medical case management services for seafarers, cruise passengers, and shore-based employees worldwide.

Our mission is to ensure that patients receive timely, high-quality medical attention wherever they are - while controlling costs and delivering exceptional service to our clients.

About the Role
We are seeking a Medical Operations Officer to join our Onshore Medical Operations department.

This role is crucial in ensuring seamless medical coordination for seafarers on a general scale.

As a Medical Operations Officer, you will:
- Manage end-to-end medical referrals for seafarers, from appointment scheduling to follow-up and closure.
- Coordinate medical cases across multiple countries, time zones, and providers.
- Liaise directly with patients, captains, agents, and healthcare providers to ensure smooth communication.




- Document and maintain accurate medical records on our case management platform (Seacare).
- Provide regular status updates to clients and stakeholders, ensuring transparency at every stage.
- Coordinate transportation logistics, including repatriations and medical evacuations, when necessary.
- Support decision-making on urgent cases, using sound judgment and cost-awareness.

This is a high-impact position where your work will directly contribute to the health and safety of seafarers worldwide.

Key Responsibilities
- Case Coordination: Handle inpatient and outpatient medical cases, including cost and case monitoring.
- Communication: Maintain clear, professional communication with clients, captains, and internal teams.
- Reporting: Produce daily updates for hospitalized patients and provide detailed case summaries.
- Compliance: Ensure all case documentation follows GDPR and HIPAA compliance standards.
- Logistics: O

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