Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qaxb0

JOB DESCRIPTION The primary focus of this position is to process high volumes of all inbound transactions into the Customer Service Department including order requests and general inquiries submitted via phone, fax, e-mail or web while always demonstrating consistently error-free work.
This position requires greater decision-making skills in resolving customer problems, communicating issues, and maintaining customer data in the Order Entry and Order Processing systems.
Nalco Water Customer Service associates are the first point of contact for our internal and external customers.
What's in it For You:Be recognized for meeting goals, and secure opportunities for advancementSharpen your professional business acumenWork for a stable, growing, general Fortune 500 companyComprehensive benefits package starting day 1 of employment- medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more!
What You Will Do:Address on average ******* in-bound phone calls each day from internal & external customers within a structured environmentProcess customer confirmations and investigate shipment statusAccept and process transactions in SAP/CRMInterface with other departments to resolve problems related to order to cash cycleEffectively set priorities to meet service levels while following department guidelinesAchieve target goals for monthly call quality, daily attendance and punctuality as well as daily and monthly statistical objectivesWork Week and Shift:



M-F CST 9:30-6:00Minimum QualificationsHigh school diploma or equivalent6 months of customer service experienceMust be able to attend paid trainingAbility to accurately type a minimum of 25 words per minimumProficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook)Experience using Customer Service softwareNo immigration sponsorship is offered for this rolePreferred Qualifications:Higher education degree completed or in process6+ months of SAP experienceMust be able to work successfully in a highly structured environmentStrong oral and written communication skillsAbility to interact professionally with others, ability to work independently in a multi-division, fast paced environmentExcellent problem solving, investigation and troubleshooting skillsCritical attention to detail and highly dependableAbility to prioritize workflow while utilizing strong time management skillsAbility to handle multiple tasks at onceAbility to exercise good judgment in decision makingOur Commitment to a Culture of Inclusion & BelongingEcolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment.
We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement.
Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qaxb0

📌 Sr Customer Service Agent I (Buenos Aires)
🏢 Ecolab
📍 Buenos Aires