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Guest Experience Specialist (Vacation Rental)Role OverviewOn behalf of our client, a premier property management company specializing in high-end vacation rentals, we are seeking a tech-savvy and hospitality-driven Guest Experience Specialist .
In this role, you will act as the digital concierge and the primary point of contact for our client's guests, managing the entire lifecycle from pre-booking inquiries to post-stay reviews.
Prior hands-on experience utilizing Guesty (PMS) is strictly required , as you will step in on day one to manage their unified inbox, multi-calendar, and automation workflows.Key Responsibilities1.
5-Star Guest Relations & CommunicationGuesty Unified Inbox Management: Monitor and respond to all incoming guest inquiries, booking requests, and in-stay communications across Airbnb, VRBO, Booking.com, and direct channels using our client's Guesty dashboard.The Digital Concierge: Ensure Guesty automated messages are triggering correctly, send manual check-in/check-out instructions when needed, and provide curated local recommendations.Issue Resolution: Act as the first line of defense for in-stay guest issues (e.g., tech troubleshooting, amenity questions), resolving complaints with empathy, speed, and professionalism.Review Acquisition: Leverage Guesty's review tools to drive 5-star reviews and professionally respond to guest feedback on behalf of our client's brand.System Operations: Utilize the Guesty multi-calendar daily to monitor reservations, manage custom fields,



adjust guest folios, and ensure data accuracy.Smart Tech Integrations: Monitor connected smart locks, noise decibel monitors, and smart thermostats integrated with the Guesty dashboard to ensure property compliance and guest security.Channel Integrity: Monitor calendar syncing within Guesty to prevent double-bookings or communication gaps across platforms.3.
Operations & Turnover LogisticsField Team Coordination: Coordinate with our client's local housekeeping and maintenance teams to ensure properties are 100% turn-ready before guest arrival.Maintenance Dispatch: Log property issues reported by guests, dispatch our client's trusted local vendors, and follow up to ensure swift resolution before it impacts the guest experience.Requirements & QualificationsExperience: 1–3 years of experience in vacation rental management, boutique hospitality, or customer success.Technical Proficiency:Must have direct, hands-on experience using Guesty (PMS).
Candidates without Guesty experience will not be considered.Communication Skills: Flawless written and verbal English.
Ability to strike the perfect balance between warm hospitality and clear, authoritative boundary-setting.Problem-Solving: Calm under pressure with a proven ability to de-escalate tense situations and think logistically.Availability: Versátil schedule, including readiness to work weekends, holidays, or evening shifts to align with peak guest check-in times.
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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qaw5f

📌 Guest Experience Specialist (Vacation Rental) (Santa Fe)
🏢 Howard Financial
📍 Santa Fe