Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qav12

Job Summary
We are looking for a passionate and proactive individual to join our Customer Success team.
A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI.
This role is perfect for someone who thrives in building long‐term relationships with customers and enjoys leveraging data and AI tools to help clients maximize their success with our platform.
As a Customer Success Executive, you will play a critical role in helping our clients achieve their desired outcomes by driving adoption and preventing churn.
You will be the key contact for our customers, providing ongoing support and proactive solutions to help them grow their business using Darwin AI.
Salary: Argentina $20,****** – $40,******
Responsibilities
Manage the ongoing relationship with assigned customers, serving as their primary point of contact for support, updates, and optimization of their AI solutions
Conduct Monthly Business Reviews (MBRs) to analyze customer satisfaction, discuss AI performance, and identify opportunities for improvement
Proactively follow up with clients to identify new use cases, communicate product updates, and ensure they are maximizing the value of our AI solutions
Actively monitor client accounts to detect signs of churn risk and collaborate with internal teams to develop strategies to improve engagement and retention
Conduct adoption workshops and training sessions to increase customer proficiency and encourage deeper integration of our tools
Analyze customer feedback and usage data to identify trends, insights, and areas of improvement
Work closely with Customer Support,



Product and Engineering teams to escalate and resolve technical issues, and provide feedback that contributes to product improvements
Maintain accurate records of customer interactions and progress using Planhat and other CRM tools
Requirements
Proven experience in Customer Success, Account Management, or Customer Experience roles, preferably within SaaS or AI‐driven environments
Ability to analyze data and apply insights to customer success strategies
Experience with customer relationship management tools such as Planhat or similar
Knowledge of AI implementation and experience with technical troubleshooting is a plus
Strong communication skills, with the ability to explain complex concepts clearly to non‐technical stakeholders
Proactive and customer‐centric mindset with a strong drive for client success
Team‐oriented, adaptable, and comfortable working in fast‐paced, evolving environments
A passion for technology, innovation, and artificial intelligence, with a drive to continuously learn and grow
Benefits
Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills
OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use
Paid Time Off: 25 days/year of paid vacations and holidays to recharge and maintain a healthy work‐life balance
Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!
Seniority level
Mid‐Senior level
Employment type
Full‐time
Job function
Customer Service
Industries
IT Services and IT Consulting
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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qav12

📌 Customer Success Executive (Chubut)
🏢 Darwin AI
📍 Chubut