Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qaup0
We are looking for an enthusiastic and results-oriented
Customer Success Specialist
for our B2B clients.
In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth.
The idóneo candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite.
Excited?
Let's see what it takes ?
What you will do:
Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality;
Develop and conduct comprehensive client trainings to ensure high user adoption;
Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success;
Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.
What you need to succeed in this role:
1-2+ years of experience in a similar Customer Success, Implementation, or Account Management position;
Proven experience of setting up a complex B2B product with functional logic (e.g., Odoo, SAP, Microsoft Dynamics, or similar large-scale ERP/CRM/SaaS products);
Customer-oriented and responsible attitude;
Fluent English both written and spoken;
Excellent presentation and account management skills.
Benefits and Perks:
Fixed schedule: Monday–Friday, from 9am to 6pm GMT-5;
Opportunity to work fully remotely;
Inclusive international environment;
Compensation in USD;
Responsive management interested in your growth and long-lasting cooperation.
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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qaup0