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Guest Experience Specialist (Vacation Rental)Role Overview
On behalf of our client, a premier property management company specializing in high-end vacation rentals, we are seeking a tech-savvy and hospitality-driven Guest Experience Specialist .
In this role, you will act as the digital concierge and the primary point of contact for our client's guests, managing the entire lifecycle from pre-booking inquiries to post-stay reviews.

Prior hands-on experience utilizing Guesty (PMS) is strictly required , as you will step in on day one to manage their unified inbox, multi-calendar, and automation workflows.
Key Responsibilities
1. 5-Star Guest Relations & Communication
Guesty Unified Inbox Management: Monitor and respond to all incoming guest inquiries, booking requests, and in-stay communications across Airbnb, VRBO, Booking.com, and direct channels using our client’s Guesty dashboard.
The Digital Concierge: Ensure Guesty automated messages are triggering correctly, send manual check-in/check-out instructions when needed, and provide curated local recommendations.
Issue Resolution:



Act as the first line of defense for in-stay guest issues (e.g., tech troubleshooting, amenity questions), resolving complaints with empathy, speed, and professionalism.
Review Acquisition: Leverage Guesty’s review tools to drive 5-star reviews and professionally respond to guest feedback on behalf of our client's brand.
System Operations: Utilize the Guesty multi-calendar daily to monitor reservations, manage custom fields, adjust guest folios, and ensure data accuracy.
Smart Tech Integrations: Monitor connected smart locks, noise decibel monitors, and smart thermostats integrated with the Guesty dashboard to ensure property compliance and guest security.
Channel Integrity: Monitor calendar syncing within Guesty to prevent double-bookings or communication gaps across platforms.
3.

Operations & Turnover Logistics
Field Team Coordination: Coordinate with our client's local housekeeping and ma

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qafbm

📌 Guesty Expert (San Salvador de Jujuy) (Argentina)
🏢 Howard Financial
📍 Argentina