Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qaez6

People

Force is the heartbeat of modern employee management.

We are building the next generation of HR — a powerful, all-in-one platform that transforms how companies attract, manage, and grow talent.

From onboarding to performance management, we make the employee journey smoother, smarter, and more connected.

At People

Force, we empower 1,500+ customers worldwide to automate HR processes and build high-performance cultures.

We are customer-obsessed — everything we do is focused on delivering measurable impact that drives our clients’ success.

Our platform simplifies the entire employee journey — from recruitment to performance management — helping HR teams work smarter, not harder.

Role Overview

We are looking for a Customer Success Manager for the LATAM region who combines strategic thinking with strong interpersonal skills.

This role is idóneo for someone who is approachable, easy-going, and confident in customer conversations — including handling challenging questions and guiding clients toward better outcomes.

You will own the full customer lifecycle, from post-sale handover through retention and expansion.

Your mission is to ensure customers achieve maximum value from People

Force while continuously identifying opportunities to grow product adoption and account value.

What You Will Do

Own your portfolio

- Manage a portfolio of LATAM customers
- Proactively identify risks, growth opportunities, and expansion potential

Drive the full customer lifecycle

- Guide customers through onboarding, adoption, engagement, and renewal




- Ensure a seamless and high-value customer experience at every stage

Drive expansion and upsell

- Identify opportunities to expand product usage and introduce additional features
- Confidently lead commercial conversations and communicate added value

Coordinate cross-functional teams

- Align internal stakeholders and teams around customer goals
- Ensure smooth execution of onboarding and ongoing customer initiatives

Handle customer questions with confidence

- Act as a trusted advisor for clients
- Navigate challenging questions and turn them into opportunities to strengthen relationships

Monitor customer health

- Track key metrics such as usage, engagement, and automation adoption
- Take proactive action when risks or drop-offs are identified

Advocate for customers

- Continuously improve customer experience and satisfaction
- Act on feedback to increase CSAT and long-term value delivery

What We’re Looking For:

Experience

- 1–4 years in Customer Success, Account Management, or similar client-facing roles
- SaaS or HRIS experience is a strong plus

Region focus

- Experience working with LATAM customers or strong understanding of the region

Languages

- Spanish (C1+) required
- English (B2+) required





Mindset & Skills:
- Approachable, easy-going personality — customers genuinely enjoy working with you
- Confident communicator, comfortable with challenging conversations
- Commercial mindset with openness to upselling and account expansion
- Strong relationship-building and stakeholder management skills
- Proactive, solution-oriented approach
- Comfortable running demos, trainings, and presentations
- Analytical thinking with the ability to turn data into actionable insights

Tools:
- Experience with CRM systems
- Slack
- Google Workspace

What We Offer:
- 100% remote role with versátil schedule (Mon–Fri).
- Work with a young, modern team of professionals in a fast-growing B2B SaaS HR tech product company with ambitious goals.
- Learning and development: as we like our business growing fast, there’s absolute support to invest in our team members’ self-development.
- Medical insurance and corporate benefits after 3 months of trial period.
- Modern equipment, M1 Mac

Book, set up your home office and be productive.
- Paid 20 days of annual leave and 10 days of sick leave.
- Opportunities for skill development and career advancement.

If you’re excited about owning the full customer journey and building strong, long-term relationships as a Customer Success Manager for the LATAM region , we’d love to hear from you.

Join us and help our customers get real value from People

Force while driving adoption, expansion, and success in a fast-moving SaaS environment.

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qaez6

📌 Customer Success Manager ( LATAM ) (Córdoba)
🏢 PeopleForce
📍 Argentina