Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q9n7y

On behalf of Gifted, SD Solutions is looking for a talented Client Success Agent.
We're looking for a Client Success Agent to act as a primary point of contact for our clients and gift recipients.
This role is centered on managing support tickets, joining short client calls or demos to troubleshoot issues, and ensuring a seamless, effective experience with our product.
You'll help resolve problems, guide users through key features, and deliver concise demos and walkthroughs to drive understanding and overall satisfaction.
Responsibilities
Respond to and manage inbound client and recipient support tickets in a timely and professional manner.
High‐level written professional communication is a must.
Troubleshoot issues, provide clear solutions, and elevate when necessary.
Maintain high responsiveness and follow‐through until resolution.
Client Calls & Account Support
Lead brief calls with clients to address questions, resolve issues, and provide ongoing support.
Act as a trusted point of contact for assigned accounts.
Ensure clients feel supported and confident using the product.
Product Demos & Walkthroughs
Guide users through features and workflows based on their needs.
Tailor walkthroughs to different use cases and levels of experience.
Customer Experience & Feedback
Gather customer feedback and share insights with internal teams.
Identify common issues or trends and help improve processes.
Contribute to a positive, customer‐first experience.




Cross‐Functional Collaboration
Work closely with Product to resolve issues.
Communicate customer needs and recurring challenges.
Requirements
At least 2 years of previous experience in customer support, customer success, or account management.
Experience working in a high‐volume ticketing environment a plus.
Strong communication skills, both written and verbal.
Comfortable leading calls and presenting to clients.
Problem‐solving mindset with attention to detail.
Ability to manage multiple conversations and priorities simultaneously.
Ability to stay calm and effective under pressure.
Strong time management and organizational skills.
Ability to quickly learn and explain technical concepts to non‐technical users.
Proactive mindset with the ability to anticipate client needs.
Strong follow‐up and ownership mentality – doesn't let tasks slip through the cracks.
Experience and a preference for working remotely.
Flexibility to adapt to changing priorities in a fast‐paced environment.
Data‐driven approach to tracking customer issues and improving processes.
Ability to identify patterns in customer feedback and suggest improvements.
Availability & Expectations
Willingness to support peak business periods (November and December), no vacation permitted during peak season except for the observance of federal holidays.
Availability during standard business hours, with flexibility as needed.
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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q9n7y

📌 Remote Client Success Advocate | Demos, Support & Growth (Río Cuarto) (Argentina)
🏢 SD Solutions
📍 Argentina