Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q958p

About usOmnira specializes in software solutions for the oil and gas industry to help exploration and production (E&P;) companies make better capital investments and operations decisions.
Its solutions support critical E&P; processes, including reserves management, planning, and different engineering and operations processes.
Omnira's solutions deliver efficiencies, confidence in the data, and insights, for E&P; companies to develop their hydrocarbon resources, maximizing shareholder value that attracts investment capital.About the roleServe as a primary point of contact for complex support, advanced training, and workflow optimization for Omnira's clientsMentor team members and deliver world-class support while contributing to continuous product quality improvementsCollaborate closely with Product Management, Development, and Account Management to ensure clients realize maximum value from Omnira's solutionsAct as an advanced advisor with deep expertise in at least one Omnira product, or as a functional advisor with broader intermediate-level knowledge across multiple productsProvide Tier 1 and Tier 2 application support for complex client inquiries related to reserves, economics, forecasting, and planning workflowsLead the design, delivery, and continuous improvement of MOSAIC training programs, including onboarding, advanced workflow courses, and tailored sessions for client teams and prospectsOwn functional acceptance testing for selected features, including test planning, execution, and feedbackRequirementWork directly with clients to understand business processes and recommend MOSAIC workflows that improve efficiency, data quality, and reporting outcomesDocument, prioritize, and communicate client enhancement requests and usability feedbackPartner with Product and Development to refine requirements and validate solutions through testingCreate and maintain high-quality client-facing content such as help articles, workflow guides, recorded demos,



and best practice examplesMentor Client Services Associates by sharing domain knowledge, reviewing complex cases, and modeling best practicesAbility to manage multiple client priorities simultaneously across cross-functional teamsExperience3+ years of professional experience with reserves management, petroleum economics, oil & gas analytics, or planning softwareDemonstrated ability to support and optimize end-to-end workflowsExperience leading client meetings, virtual training, and technical presentationsTrack record of building trusted client relationships in a technical software environmentExperience working collaboratively with cross-functional teamsQualificationsBachelor's degree or Technical Diploma in Engineering, Geoscience, Business, or a related disciplineEquivalent industry experience in oil and gas will also be consideredSpanish fluency is a plusTechnical CompetenciesProficiency with reserves, economics, forecasting, and planning workflowsStrong analytical and problem-solving skills with the ability to troubleshoot complex data and workflow issuesAbility to translate technical issues into clear recommendationsFunctional acceptance testing skills, including test planning and executionSkill in producing client-facing content Behaviour CompetenciesExcellent verbal and written communication skillsHigh level of customer focus, ownership, and professionalismCollaborative mindset for working across functional teamsAbility to build trusted client relationshipsProactive approach to continuous improvement and feedbackAccessibility StatementOur company is committed to accessibility, inclusivity, and barrier‐free employment practices, and to upholding the human rights of all employees.
We welcome and encourage applications from candidates with disabilities.Accommodations are available upon request at every stage of the recruitment process.
If you require a specific accommodation due to a disability or medical need, please contact either the hiring manager or HR at ******, and we will work with you to ensure your needs are met.

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q958p

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