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About the Role
The SD-WAN Managed Support Engineer is responsible for overseeing the ongoing management and maintenance of SD-WAN solutions for clients and providing technical support and troubleshooting assistance.
You will work closely with customers, network administrators, network designers, IT teams, and vendors to resolve issues, ensure smooth operation and optimal performance, security, and reliability of SD-WAN deployments.
Build and maintain a relationship with the customer and use expert knowledge of the solution to recommend enhancements and upgrades required.
Responsibilities
Customer Support:
Respond to customer inquiries, incidents and service requests related to SD-WAN
Troubleshoot connectivity issues, performance problems and configuration errors
Provide timely and effective solutions to minimize downtime
Generate performance reports and provide insights to inform the customer of potential improvements
Monitoring and Maintenance:
Monitor SD-WAN network performance, analyse traffic patterns and optimise SD‐WAN policies
Proactively identify performance bottlenecks, security vulnerabilities and capacity issues
Perform routine maintenance tasks (software updates, patches)
Incident Management:
Respond to incidents and service requests promptly
Troubleshoot connectivity issues, configuration errors and performance problems
Collaborate with other support teams and 3rd parties to resolve complex issues
Management:
Implement changes to SD-WAN configurations (e.g., adding new sites,



modifying policies)
Coordinate change requests with clients and internal teams
Ensure minimal disruption during change implementation
Configuration and Troubleshooting:
Assist with SD-WAN appliance configurations (routing, policies, security)
Analyse logs, packet captures and performance metrics
Debug and diagnose network problems
Documentation and Knowledge Sharing:
Maintain accurate records of support activities
Create knowledge base articles and FAQs for common issues
Train end-users on SD‐WAN best practices
Qualifications
Experience with SD-WAN/SASE products (Cato, Meraki, Viptela, VMware Velocloud, Fortinet) and Zscaler
Familiarity with WAN technologies (Internet, MPLS, 4G/5G)
Soft Skills
Strong customer support and relationship skills
Excellent communication and collaboration skills
Problem‐solving mindset
Ability to manage multiple clients and prioritise tasks effectively
Adaptability to changing network requirements
Technical Skills
Bachelor's degree in Computer Science, Information Technology, or related field
Relevant certifications (e.g. Cato CCA, Cisco CCNA, ECMS, SDWFND, ENSDWI, VMware 5V0, Fortinet NSE)
Expereo is an Equal Opportunities employer who aims to support and celebrate every employee that comes through our doors.
We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition.
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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q8xhv

📌 Sd Wan Network Engineer (Buenos Aires)
🏢 Expereo International
📍 Buenos Aires