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About the Role
We are looking for a Senior Business Unit Systems Analyst to join our Operations Process Management (OPM) team, supporting our Connected Living – Mobile Solutions business.
In this role, you will act as a key bridge between business and IT teams, ensuring that complex systems supporting policy and claims operations function seamlessly across multiple customer touchpoints (call centers, IVR, web, and mobile applications).
You will play a critical role in production support, system analysis, and testing, helping ensure a consistent and high‐quality customer experience across our platforms.
This position requires strong analytical thinking, a data‐driven mindset, and the ability to navigate fast‐paced, evolving environments.
Key Responsibilities
Provide production support and triage for issues impacting systems, call centers, and customer‐facing platforms
Investigate, reproduce, and document system defects, working closely with IT to drive resolution
Analyze system behavior using SQL and data‐driven insights to support troubleshooting and decision‐making
Support and execute User Acceptance Testing (UAT) and validate that solutions meet business needs
Partner with IT teams to track, prioritize, and resolve defects and enhancements
Collaborate across teams to ensure systems are aligned across multiple entry points (IVR, web, apps, call center tools)
Support new product implementations, enhancements, and integrations for mobile and insurance‐based solutions
Identify not only immediate fixes but also long‐term, scalable solutions to recurring issues
Coordinate closely with cross‐functional stakeholders including IT, Operations, Product, Compliance, and Marketing
Contribute to initiatives aimed at improving customer experience, efficiency, and system performance
Required Qualifications
7+ years of experience as a Business Analyst, Systems Analyst, or similar role
Bachelor's degree in Business Administration, Information Technology,



or a related field (or equivalent experience)
Strong experience supporting complex systems and integrations in production environments
Hands‐on experience with SQL and data analysis (ability to independently query and interpret data)
Experience with production support, issue triage, and defect management
Solid understanding of testing methodologies and UAT processes
Excellent problem‐solving skills with the ability to analyze and resolve complex issues
Strong communication and stakeholder management skills (ability to translate technical and business needs)
High level of attention to detail, organization, and follow‐through
Ability to manage multiple priorities in a fast‐paced and dynamic environment
Advanced English communication skills (written and verbal)
Preferred Qualifications
Experience working in Agile environments
Background supporting telecom, mobile, insurance, or digital platforms
Experience working with multi‐channel systems (web, IVR, apps, call center platforms)
Project Management or Business Analysis certifications
Experience collaborating closely with IT delivery and development teams
Why Join Us
Work on high‐impact systems supporting leading mobile carriers and large‐scale operations
Be part of a team that directly influences customer experience across digital and operational channels
Collaborate with cross‐functional and globally distributed teams
Gain exposure to complex integrations, product launches, and continuous system improvements
Thrive in an environment that is dynamic, evolving, and driven by data and innovation
Competitive compensation aligned with market and internal equity
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q8uel

📌 Senior Systems Analyst — Multi-Channel Operations (General Rodríguez)
🏢 Assurant
📍 General Rodríguez