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Guest Experience Specialist (Vacation Rental)
Role Overview On behalf of our client, a premier property management company specializing in high-end vacation rentals, we are seeking a tech-savvy and hospitality-driven
Guest Experience Specialist
. In this role, you will act as the digital concierge and the primary point of contact for our client's guests, managing the entire lifecycle from pre-booking inquiries to post-stay reviews.
Prior hands-on experience utilizing Guesty (PMS) is strictly required
, as you will step in on day one to manage their unified inbox, multi-calendar, and automation workflows. Key Responsibilities 1. 5-Star Guest Relations & Communication Guesty Unified Inbox Management:
Monitor and respond to all incoming guest inquiries, booking requests, and in-stay communications across Airbnb, VRBO, Booking.com, and direct channels using our client’s Guesty dashboard. The Digital Concierge:
Ensure Guesty automated messages are triggering correctly, send manual check-in/check-out instructions when needed, and provide curated local recommendations. Issue Resolution:
Act as the first line of defense for in-stay guest issues (e.g., tech troubleshooting, amenity questions), resolving complaints with empathy, speed, and professionalism. Review Acquisition:
Leverage Guesty’s review tools to drive 5-star reviews and professionally respond to guest feedback on behalf of our client's brand. System Operations:
Utilize the Guesty multi-calendar daily to monitor reservations, manage custom fields,



adjust guest folios, and ensure data accuracy. Smart Tech Integrations:
Monitor connected smart locks, noise decibel monitors, and smart thermostats integrated with the Guesty dashboard to ensure property compliance and guest security. Channel Integrity:
Monitor calendar syncing within Guesty to prevent double-bookings or communication gaps across platforms. 3. Operations & Turnover Logistics Field Team Coordination:
Coordinate with our client's local housekeeping and maintenance teams to ensure properties are 100% turn-ready before guest arrival. Maintenance Dispatch:
Log property issues reported by guests, dispatch our client’s trusted local vendors, and follow up to ensure swift resolution before it impacts the guest experience. Requirements & Qualifications Experience:
1–3 years of experience in vacation rental management, boutique hospitality, or customer success. Technical Proficiency:
Must have direct, hands-on experience using Guesty (PMS).
Candidates without Guesty experience will not be considered. Communication Skills:
Flawless written and verbal English. Ability to strike the perfect balance between warm hospitality and clear, authoritative boundary-setting. Problem-Solving:
Calm under pressure with a proven ability to de-escalate tense situations and think logistically. Availability:
Adaptable schedule, including readiness to work weekends, holidays, or evening shifts to align with peak guest check-in times.
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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q7iz7

📌 Guest Experience Specialist (Vacation Rental) (Argentina)
🏢 Howard Financial
📍 Argentina