Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q6ic8

About the role
The Account Expert role at Omnisend is a crucial part of our customer and partner success.

We highly believe in the importance of customer‑centricity and are looking for individuals with a great positive attitude and ability to work well with merchants and partners alike.

This position is perfect for client‑oriented and goal‑driven individuals who are passionate about ecommerce and marketing, have a problem‑solving mindset, and strong technical and interpersonal skills.

This role requires the ability to work across organizational stakeholders and a research‑based mindset.

What you’ll do @Omnisend
- Be passionate about customer success and establish yourself as a trusted advisor for Omnisend’s top‑tier customers
- Proactively develop strategies with our merchants to help increase revenue through digital marketing strategies for their managed accounts
- Onboard new clients, ensuring they are set up for success.

This may include assistance with migrating contacts,



guiding them through a warm‑up process and helping them set up their first campaigns and automations across channels
- Be proactive with strategic advice and guidance on a weekly, bi‑monthly or monthly cadence and respond to client questions in a timely manner
- Provide best practices to ensure clients are achieving their business goals
- Regularly review customer dashboards, address any open issues and ensure consistent messaging and appropriate escalation
- Keep merchants up to date on product releases and new features
- Contribute feedback to Product/Engineering on platform improvements to enhance customer engagement
- Conduct QBRs, establish quarterly goals for customers and help achieve them
- Document troubleshooting and problem resolution steps

We expect that you’ll bring
- 1–2 years of customer success‑related experience
- An understanding of what the main digital marketing metrics are and what is driving their trends (opens, clicks, conversions)
- A proven track record of creative pr

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q6ic8

📌 Account Expert (San Salvador de Jujuy) (Argentina)
🏢 Omnisend
📍 Argentina