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Job DescriptionRemote Customer Support SpecialistAllSecurityEquipment.ComLocation:RemoteCompensation:Up to $1,500 USD per monthReports To:Operations ManagerAbout AllSecurityEquipment.ComAllSecurityEquipment.Com is a leading e-commerce provider specializing in a comprehensive range of security and access control products, including gate openers, surveillance systems, and high-tech safety gear. We are committed to providing our customers with a seamless purchasing experience and exceptional post-sales support. We are looking for a dedicated, highly organized, and motivatedRemote Customer Support Specialistto join our growing team.The Role: Customer Support SpecialistThe Customer Support Specialist is the primary point of contact for our customers, focusing on providing timely, accurate, and empathetic support regarding orders, shipping, and general product inquiries. This role is crucial in maintaining high customer satisfaction and requires a sharp eye for detail and strong problem-solving skills.This is a non-technical support role; product troubleshootingis handled by a separate Technical Support team.Key ResponsibilitiesMultichannel Communication:Manage high-volume inbound customer interactions across all channels, includingphone calls (using RingCentral), email, live chat, and text messages.Order Management & Logistics:Handle all inquiries related toorder status, shipping issues, routing, tracking, and delivery discrepancies.Returns and Exchanges:Efficiently track productreturns and exchanges (RMAs)according to company policy.Financial & Administrative Tasks:Assist customers with questions regardingtax exemption forms(utilizingAvalara), stocking/inventory status, and general billing questions.System Proficiency:Accurately log, update, and manage all customer interactions within our core systems,



primarilyOdoo (ERP)andGorgias (Helpdesk).Product Curiosity:Develop familiarity with our security product catalog to confidently answer non-technical questions and efficiently route complex technical inquiries to the appropriate team.Continuous Improvement:Identify and report recurring customer issues or trends to the Operations Manager to help improve processes and documentation.Required Qualifications and SkillsMinimum RequirementsA minimum of2 yearsof experience in a high-volume Customer Service or Customer Support role, preferably within an e-commerce environment.Must possess a strong, reliable internet connection and an adequate computer systemsuitable for a full-time remote role (video conferencing, quick system switching, etc.).Excellent proficiency in the English language (written and verbal).Technical ProficiencyDemonstrable experience with modern CRM/Helpdesk software (e.G.,Gorgias, Zendesk, Salesforce).Familiarity with e-commerce platforms likeShopify.Experience or comfort working with anERP system(e.G.,Odoo, NetSuite, SAP).Proficiency with communication tools likeRingCentraland collaboration tools likeGoogle Workspace (Sheets, Docs, Gmail).Experience with tax compliance software likeAvalarais a strong plus.Core CompetenciesProblem-Solving & Critical Thinking:Ability to quickly analyze a customer's situation, determine the root cause, and implement the best solution.Attention to Detail:Meticulous approach to order processing, logging notes, and managing multiple system entries simultaneously.Adaptability:Eagerness to learn new products and technologies within the security equipment industry.Benefits and PerksFullyRemoteposition (Work from anywhere).Two (2) weeksof paid time off (PTO) annually.Opportunity to work with a fast-growing e-commerce leader in the security sector.Apply For JobKnow someone who can be a great fit?Refer them and earn when they land the role! Learn More

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q6egb

📌 Customer Service Representative (Buenos Aires)
🏢 Importante grupo
📍 Buenos Aires