Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q6ebl

About usInflux delivers on-demand, 24/7 customer support for brands and companies worldwide. Our integral team of agents and managers works across time zones to provide seamless, high-quality support every day of the year, including holidays.Location: Americas RegionWork Mode: Remote – BYOD (Bring Your Own Device)Department: Operations / DeliveryReports to: Team LeaderImagine working in a fast-paced digital support environment where your ability to think critically, solve problems independently, and deliver excellent customer experiences truly matters.We're looking for a Bilingual Customer Support Specialist (English/Spanish) who can confidently manage high-volume customer interactions while maintaining accuracy, efficiency, and strong attention to detail.In this role, you'll operate with a high level of ownership, handling customer cases across multiple support channels while contributing to a performance-driven support environment.What you'll doYou'll work across two core areas:→ Support customersHandle customer interactions across chat, email, escalations, and back-office workflowsInvestigate issues thoroughly before escalatingProvide professional, empathetic, and accurate support in a fast-paced environmentManage large daily case volumes while balancing productivity and quality expectations→ Drive operational excellenceMaintain strong documentation and case management practicesNavigate multiple systems simultaneously while multitasking effectivelyApply critical thinking and sound judgment during customer interactionsContribute to a culture of accountability, urgency, and continuous improvementWhat makes this role uniqueThis is not a traditional scripted support role.We are looking for individuals who can think independently, adapt quickly,



and operate with minimal supervision in a high-performance environment.You'll combine:Customer support expertiseStrong written communicationAnalytical thinking and problem-solvingAdaptability in fast-changing environmentsOwnership and accountabilityWhat we're looking forWe're looking for candidates who can perform across four key areas:Customer Service2 or more years of BPO or customer service experience preferredExperience in fintech, digital payments, billing, retention, collections, or financial services environments is a strong advantageCommunication SkillsMandatory Advanced English and Spanish proficiency (B2+ preferred)Strong written communication with excellent grammar, clarity, and professionalismOperational PerformanceComfortable working under KPI expectations including productivity and response-time metricsAbility to multitask across multiple systems and manage high daily workloadsStrong investigative mindset with the ability to gather all relevant information before escalatingAdaptability & OwnershipComfortable working independently with minimal handholdingOpen to direct feedback and continuous improvementStrong urgency, accountability, and schedule reliabilityFlexible and willing to work evening, late-night, and weekend shifts based on operational needsTechnical Requirements (BYOD)Reliable and stable internet connectionComputer with a minimum Intel Core i5 processor or equivalentNoise-canceling headsetA fully functional Windows laptop or desktop computer (Mac/iOS devices are not supported)Why join us100% remote opportunityWork within a global support environmentGain exposure to fast-paced digital operationsPerformance-based growth opportunitiesBe part of a high-accountability and high-performance cultureIf you're someone who thrives in fast-moving environments, enjoys ownership, and can confidently balance quality with productivity, we'd love to hear from you.

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q6ebl

📌 Customer Service Agent (English) (Buenos Aires)
🏢 Influx.
📍 Buenos Aires