Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q6dzu

Job purposeThis role leads the delivery of high-quality, accurate, and digitally enabled O2C services while guiding junior team members and ensuring strong compliance, client satisfaction, and operational stability. The position acts as a key driver of exception reduction, automation adoption, and continuous improvement, helping shape a future-ready, analytics-led delivery model across the O2C lifecycle.Role Goals (Outcome Focused)Drive Quality, Accuracy & TimelinessEnsure first-time-right processing and proactive issue prevention across O2C workstream.Strengthen stability by reducing errors, delays, and rework through coaching and oversight.Elevate Client ExperienceAct as a primary contact for issue resolution, ensuring clear communication, faster turnaround, and improved client confidence.Monitor delivery performance and address risks early to maintain service continuity.Accelerate Digital & Automation AdoptionChampion use of OCR, automated matching, dashboards, and AI tools to minimize manual work.Lead pilots, support digital onboarding, and contribute insights that advance touchless processing.Strengthen Controls, Governance & ComplianceEnsure adherence to SOX, audit, and internal control requirements across transactions.Support documentation, transition workstreams, and standardization across multi-country environments.Build Capability & Drive Continuous ImprovementMentor and upskill analysts to create a more capable, future-ready workforce.Identify process gaps, propose improvements, and support initiatives that enhance efficiency, accuracy, and customer experience.Promote knowledge sharing and embed best practices across service lines.Key ResponsibilitiesProcess Delivery & GovernanceOversee day-to-day delivery of O2C activities, including:Customer Master Data ManagementSales Order Entry & FulfilmentBilling & InvoicingAR Collections & Dispute ResolutionCash Application and ReconciliationsAR Month-end & ReportingValidate completeness and accuracy of remittances, receipts, adjustments, and allocations across ERP systems (e.G., SAP, Business Central, D365).Monitor SLA adherence, control compliance,



and ensure client satisfaction through initiative-taking communication and issue resolution.Prepare dashboards, variance reports, and KPI summaries for leadership review and client reporting.Lead month-end close activities related to AR subledger and bank reconciliations.Ensure documentation and SOPs are current, standardized, and align with transition and quality assurance frameworks.Digital & Analytical EnablementDrive adoption of AI-assisted automation tools, RPA workflows, and Power BI analytics for reporting and reconciliation.Perform complex data analysis to identify root causes for exceptions, recommend automation use cases, and enhance process efficiency.Partner with transformation and GPO teams to support touchless O2C initiatives, including OCR remittance, automated matching, and exception prediction.Validate automation performance metrics and contribute to AI Agent testing and hyper care post-deployment.Leverage Power Platform (Power BI, Power Automate) for developing and maintaining operational dashboards and reports.Champion of data-driven culture, mentoring staff on analytical tools and process optimization.Collaboration & GovernanceConsult with client finance, operations, and business teams for escalations, process clarifications, and performance discussions.Support transition and process harmonization across geographies and ERP platforms, ensuring alignment with standardized templates and governance models.Guide and mentor staff-level associates, monitor their progress, and provide feedback for skill development and performance improvement.Collaborate with automation COE and transformation teams to align O2C process priorities with digital strategy.Functional & Technical SkillsStrong end-to-end understanding of the Order to Cash lifecycle,



with firsthand experience in at least two areas:Customer Master Data ManagementSales Order Entry & FulfilmentBilling & InvoicingAR Collections & Dispute ResolutionCash Application and ReconciliationsAR Month-end & ReportingProficient in ERP systems such as Business Central, SAP, D365, or Ariba.Advanced Excel and analytics proficiency (pivot tables, lookups, macros, formula automation).Working knowledge of automation tools (Power Automate, UiPath) and BI tools (Power BI, Tableau).Sound understanding of SOX controls, revenue recognition, reconciliations, and audit compliance frameworks.Ability to document process flows, exceptions, and SOP updates effectively.Awareness of automation and AI tools (e.G., Power Automate, Power BI, Ai Agents, UiPath) preferred.Future-Ready & Behavioural CompetenciesDigital Fluency: Operates confidently in technology-enabled environments with automation, visualization, and AI tools.Analytical Mindset: Uses data-driven insights for exception analysis, trend identification, and decision support.Agility: Adapts quickly to process, technology, and client requirements; supports transition andtransformation projects.Leadership & Collaboration: Demonstrates team leadership, conflict management, and effective stakeholder communication.Continuous Improvement: Proactively identifies improvement areas and contributes to process innovation, automation, and standardization.Performance Metrics / KPIsSLA adherence and quality compliance across O2C processes.Reduction in manual intervention and exception rate.Process accuracy, turnaround time, and client satisfaction.Automation and digital adoption KPIs (bot utilization, dashboard usage).Contribution to transition, transformation, and process improvement initiatives.Staff mentoring and knowledge-sharing effectiveness.Qualifications & ExperienceEducation: B. Com / M. Com / MBA (Finance) / Pursuing CA / ACCA Intermediate.Experience: 5–10 years of experience in O2C or Accounts Receivable process delivery and governance.Firsthand exposure to ERP platforms such as SAP, D365, or Business Central.Experience with digital transformation, RPA implementation, or process automation is highly desirable.Prior involvement in multi-country delivery or transition/migration projects is an advantage.

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q6dzu

📌 Order To Cashc) Senior - Ey Gds (Buenos Aires)
🏢 Ernst & Young
📍 Buenos Aires