Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q6bsu
Job Title: Communications + Admin Specialist
Job Type: Full-Time
About the client:
This client is a coffee-sommelier-founded luxury coffee brand. Our hero product, Craft Coffee Concentrate, is a premium coffee super-concentrate that combines the ease of instant coffee with premium, sommelier-grade flavor profiles. We sell our products through DTC online, grocery, coffee shops, restaurants, and hotels. We are family-owned and we operate in a fast-paced, startup environment.
Site: drinkkloo.com; IG: @drinkkloo
Notable press:
Bon Appetit - Best Cold Brew Subscriptions; Best Instant Coffee
Food & Wine - Best Cold Brew Coffee Concentrates
Key Role Responsibilities:
Outreach:
- Connect with (a) social media influencers and content creators and (b) potential retailers that align with our brand values and target audience.
- Experience/ability to identify influencers is a plus, but not required.
- Foster relationships with influencers and retailers through consistent communication and collaboration.
- Maintain and update outreach records in our CRM system.
Customer Experience & Support:
- Serve as the primary point of contact for customer inquiries via phone, email, and chat,
ensuring timely and effective resolution of issues and improving customer experience.
- Collaborate with the marketing and sales teams to ensure alignment on customer communication and promotions.
- Generate reports on customer feedback and service metrics to identify trends and improve processes.
Administrative:
Manage day-to-day administrative tasks, including order processing, inventory management, and data entry.
Requirements
Qualifications:
- Excellent English, communication and interpersonal skills.
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Proven experience in sales, customer service and/or administrative roles, preferably in the eCommerce or luxury goods industry.
- Strong attention to detail and organizational abilities.
- Proficiency in CRM software, Microsoft Office Suite, and data management systems.
Benefits
Benefits:
- Adaptable working hours and remote work opportunities.
- Direct engagement with founders (listed below) and opportunity to get in on the “ground floor” of a growing startup.
- Significant training and professional development opportunities.
Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q6bsu