Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q5wmy

Job Title: Operations Coordinator / VAIndustry: Home ServicesWork Mode: Remote- LATAMEmployment Type: Full-Time | ContractorTarget Start Date: March 2, ****Compensation: $8–$12 USD/hour (based on experience)About Us We are a Cleaning Company.
Cleaning is the foundation, with long-term plans to expand into landscaping, lawn care, remodeling, and additional home services.We are an early-stage, fast-growing company operating with high standards and high empathy.
The culture values hustle, ownership, accountability, and continuous improvement while maintaining strong team morale.Role OverviewThe Operations Coordinator will serve as the operational heartbeat of the company, owning the full customer lifecycle from lead response to post-service follow-up.This is a high-ownership role focused on:Speed-to-lead managementCustomer communicationScheduling & operations coordinationReview generation & local marketing presenceSupporting and coordinating the cleaning teamThis is not a task-based VA role, it requires independent decision-making and strong operational judgment.Key ResponsibilitiesLead Management & ConversionMonitor LeadTruffle dashboard throughout the dayRespond immediately to new inquiriesConvert leads into booked estimatesEnsure no missed inquiries across Thumbtack, Google, website, and referralsCustomer ExperienceRespond quickly and professionally to calls, texts, and emailsSend invoices within 24 hours of job completionFollow up with new customers within 48 hoursDrive 3–5 new 5-star Google reviews per weekHandle complaints calmly and solution-orientedScheduling & Operations (Jobber)Maintain schedule 1–2 weeks in advanceAudit daily visits for accuracy (team assignments, duration, notes, travel time)Manage call-offs, rescheduling, weather disruptions,



scope changesEnsure accurate clock-in/clock-out trackingMarketing & Brand VisibilityPost twice weekly on Facebook and Google Business ProfileEngage in local homeowner Facebook groupsDrive consistent review generationSOP DevelopmentServe as communication bridge between cleaners and customersCoach privately, praise publiclyUphold quality standards while protecting team moraleTeam SupportDocument and improve operational processesReduce escalations through system improvementsRequirements2+ years experience in operations, customer service, or virtual assistant rolesAdvanced English proficiency (written and spoken) (B2-C1)Experience using scheduling or CRM systems (Jobber preferred)Strong organizational and multitasking skillsAbility to work independently and manage multiple communication channelsStrong emotional intelligence and de-escalation skillsFull-time availability aligned with US business hoursExperience using the following tools: LeadTruffle (lead management), Jobber (scheduling & job management), Facebook & Google Business ProfileAdvance experience with text & email communication platformsNice-to-HavesExperience in home services industryDirect Jobber experienceExperience generating online reviewsStartup or early-stage company experienceProcess improvement & SOP documentation experienceLocal community engagement experienceSuccess MetricsZero missed leads95% month-over-month client retention3–5 new 5-star Google reviews weeklyClean schedule with zero double bookingsHigh team morale and accountabilityConsistent weekly marketing executionBenefitsRemote Work: Work from anywhere—our team is integral, and we value work-life balance.
Growth Opportunities: As a key player i you'll have the chance to shape your role and grow with us.
Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.As part of our recruitment process, all candidates will be kindly asked to agree to Lago's Confidentiality and Non-Circumvention Agreement.
This ensures a respectful and professional experience for everyone involved.

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q5wmy

📌 Operations Coordinator/ Va (Cleaning Company) (Buenos Aires)
🏢 Lago
📍 Buenos Aires