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Position Overview Mercedes-Benz North Vancouver is currently looking to fill the position of Assistant Service Manager .
Reporting to the Service Manager, this role supports the day‐to‐day operations of the Service Department and contributes to delivering a consistently high level of customer satisfaction.
The Assistant Service Manager plays an important role in supporting Service Advisors, assisting with operational oversight, ensuring service processes are followed, and helping to resolve customer concerns.
This position works closely with customers, technicians, and dealership leadership to support efficient service operations and a positive service experience.
This is a Commission Based position.
Primary Duties and Responsibilities Assist the Service Manager with the daily operations of the Service Department Support Service Advisors in managing customer interactions, appointments, and follow‐up communication Assist customers with service reminders, appointment scheduling, recall notifications, and service visit follow‐ups Help ensure high‐quality service and repairs are delivered to customers Handle escalated customer concerns or complaints in a professional and timely manner Maintain accurate service records and reporting in accordance with manufacturer and dealership requirements Support adherence to dealership processes, standards,



and operational procedures Work collaboratively with technicians and other departments to promote efficient workflow Assist with maintaining a clean, organized, and customer‐focused service environment Contribute to continuous improvement efforts within the Service Department Perform other duties as assigned to support service operations Qualifications Required Experience & Knowledge Minimum 5 years of combined experience in an automotive service environment (e.g., Service Advisor, Technician, Shop Foreperson, or related role) General understanding of vehicle mechanics and service operations Skills & Abilities Strong customer service and interpersonal skills Excellent written and verbal communication skills Strong organizational skills with attention to detail Ability to effectively multi‐task in a fast‐paced environment Dependable, self‐motivated, and able to work with minimal supervision Effective administrative and time‐management skills
Ability to work collaboratively with dealership teams Legally entitled to work in Canada About Dilawri In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include: Discounted employee vehicle purchase program Job‐specific coaching & training programs Employee wellness & assistance programs Employee social events #J-*****-Ljbffr

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📌 Assistant Service Manager Mercedes-Benz North Vancouver North Vancouver, Bc (Corrientes)
🏢 Dilawri Group Of Companies
📍 Corrientes