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Head of Resource Management and Operations (LATAM) page is loaded## Head of Resource Management and Operations (LATAM)locations: Buenos Aires, Argentina: Sao Paulo, Brazil: Mexico City, Mexicotime type: Full timeposted on: Posted Todayjob requisition id: JR******Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action.
Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum.At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities.
We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging.
**Location:** Argentina preferred; open to candidates based elsewhere in LATAM**Employment Type:** Full-time**Work Arrangement:** Hybrid## Position OverviewEdelman is seeking a strategic and operationally driven **Head of Resource Management and Operations - Solutions LATAM** to oversee workflow management, team integration, and operational excellence across the region's Solutions organization.
This role will manage the flow of work across Creative, Strategy, Digital, Intelligence, Design, and Creator teams, ensuring projects are staffed effectively, aligned with business priorities, and delivered with efficiency and high quality.
Working closely with regional leadership, local GMs, account teams, and finance, this person will help optimize resource allocation, improve utilization and operational processes, support budgeting and pricing decisions, and strengthen integrated ways of working across LATAM.
The ideal candidate is highly collaborative, commercially minded, and comfortable navigating fast-paced, cross-functional environments while balancing business needs, team capacity, and client priorities.
Advanced English fluency is required, as this role partners regularly with stakeholders across LATAM and North America.
## Key Responsibilities* Oversee LATAM Solutions operations, including workflow management, staffing structures, utilization tracking, budgeting support, and resource allocation across Creative, Strategy, Digital, Intelligence, Design,



and Creator teams.
* Partner with regional practice leads, local GMs, and account teams to align operational priorities with business objectives and client needs.
* Collaborate on project planning, team structures, and integrated delivery models across regional and local markets.
* Develop and implement process improvements to streamline workflows, improve efficiency, and strengthen operational consistency.
* Establish reporting frameworks and visibility into utilization, workload balancing, team health, and operational performance.
* Support pricing, quoting, forecasting, and commercial planning alongside finance and leadership teams.
* Provide operational support for pitches, new business opportunities, and integrated client solutions.
* Help identify award opportunities and coordinate awards-related operational processes.
* Foster a culture of collaboration, innovation, accountability, and operational excellence across the region.
## Qualifications* 8+ years of experience in resource management, agency operations, project operations, or related operational leadership roles.
* Experience working within integrated agency, communications, creative, marketing, digital, or consulting environments.
* Proven experience managing cross-functional workflows, staffing models, resource allocation, and utilization planning.
* Strong operational and commercial acumen, including exposure to budgeting, forecasting, pricing, and business planning.
* Experience partnering with senior stakeholders across multiple teams, disciplines, and markets.
* Strong analytical, organizational, and problem-solving skills with the ability to manage competing priorities.
* Excellent communication and stakeholder management skills.
* Advanced to native-level English fluency required, both written and verbal.




## Preferred Experience* Experience supporting integrated teams across Creative, Strategy, Digital, Intelligence, Creator, or Production functions.
* Experience working across LATAM markets and within matrixed regional organizations.
* Familiarity with resource management, workflow, or operational reporting tools and platforms.
* Experience supporting new business operations, pitch planning, or integrated proposal development.
* Exposure to operational analytics, automation tools, or AI-enabled workflow solutions.
* Experience within integral communications, marketing, advertising, or consulting organizations.We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't perfectly align with every qualification, we encourage you to apply anyway.
You may be just the right candidate for this or other roles.It started with one man's passion to make an impact through stories.
..70 years later, we are the world's largest communications firm, which fosters an environment where people feel empowered to take the kind of bold action that makes careers, reshapes industries, and creates the unexpected.We are one global team, over 6,000 strong across 60 offices, grounded by our shared values.
We promise an experience where our employees see that boldness is possibility, empathy is progress, and curiosity is momentum.Since Dan Edelman founded the firm in ****, we have remained an independent, family-run business, and our culture is one that brings understanding, collaboration, and respect to our work and to each other.We offer more than just a career - we offer a place to grow, make a meaningful impact, and help drive change alongside some of the brightest minds in the industry.
Our culture is built on trust, innovation, and inclusivity, where unique perspectives are not only welcomed, but celebrated.
At Edelman, your ambitions are supported, your voice matters and your work contributes to shaping the future of communications and clients' business.
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📌 Head Of Resource Management And Operations (Latam) (Buenos Aires)
🏢 Edelman DXI
📍 Buenos Aires