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Technical Support
We are the leader in well construction and production, providing cutting‐edge tools for downhole drilling activities.
As a Technical Support professional, you will ensure proper tracking, management, and improvement of performance in performance‐based contracts.
Role Overview
The role involves participation in the Managed Job Cycle (MtJC) process, serving as a subject‐matter expert, supporting field operations via online, phone, and technical papers, sharing knowledge across the organization, following up on field failures, raising alerts on unfamiliar technical issues, coaching wellsite personnel, communicating with engineering and technology organizations, and working with product‐line teams to understand performance challenges, root‐cause analysis, and corrective actions.
Responsibilities
Ensure compliance with the MtJC process
Act as subject‐matter expert for assigned support area
Support field activities through online, phone, and technical papers
Submit best practices, case histories, and lessons learned to the knowledge‐management database
Follow up on field failures requiring technology involvement and share learning across the field
Raise alerts across the Service Delivery organization when unfamiliar technical issues arise
Coach wellsite field personnel
Communicate with engineering and technology teams on issues and lessons learned
Perform product‐line specific responsibilities
Work with assigned teams to understand performance challenges,



root‐cause and corrective actions
Ensure after‐action reviews are completed for all jobs
Provide on‐demand support aligned with product portfolio or on‐call schedule
Mentor junior technical support staff and engineers
Qualifications
Bachelor's degree in science, technology, engineering, or mathematics
Initiative, self‐driven and versátil
Strong analytical and problem‐solving skills
Ability to develop and mentor others
Availability on call outside normal business hours
Excellent communication skills
Thorough understanding of PL technology and Service Delivery requirements
Significant operational experience in a similar role
Benefits
Contemporary work‐life balance policies and wellbeing activities
Comprehensive private medical care options
Life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits
Work Arrangement
Home office modality available; details to be agreed with the Hiring Manager.
Internal Title
The internal title for this role is: Services Experienced Professional – Resource Management.
EEO Statement
Baker Hughes Company is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q5qei

📌 Technical Support Engineer (Neuquén)
🏢 Baker Hughes
📍 Neuquén