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Technical Support

We are the leader in well construction and production, providing cutting‑edge tools for downhole drilling activities.

As a Technical Support professional, you will ensure proper tracking, management, and improvement of performance in performance‑based contracts.

Role Overview

The role involves participation in the Managed Job Cycle (MtJC) process, serving as a subject‑matter expert, supporting field operations via online, phone, and technical papers, sharing knowledge across the organization, following up on field failures, raising alerts on unfamiliar technical issues, coaching wellsite personnel, communicating with engineering and technology organizations, and working with product‑line teams to understand performance challenges, root‑cause analysis, and corrective actions.

Responsibilities

- Ensure compliance with the MtJC process
- Act as subject‑matter expert for assigned support area
- Support field activities through online, phone, and technical papers
- Submit best practices, case histories, and lessons learned to the knowledge‑management database
- Follow up on field failures requiring technology involvement and share learning across the field
- Raise alerts across the Service Delivery organization when unfamiliar technical issues arise
- Coach wellsite field personnel
- Communicate with engineering and technology teams on issues and lessons learned
- Perform product‑line specific responsibilities
- Work with assigned teams to understand performance challenges,



root‑cause and corrective actions
- Ensure after‑action reviews are completed for all jobs
- Provide on‑demand support aligned with product portfolio or on‑call schedule
- Mentor junior technical support staff and engineers

Qualifications

- Bachelor’s degree in science, technology, engineering, or mathematics
- Initiative, self‑driven and adaptable
- Strong analytical and problem‑solving skills
- Ability to develop and mentor others
- Availability on call outside normal business hours
- Excellent communication skills
- Thorough understanding of PL technology and Service Delivery requirements
- Significant operational experience in a similar role

Benefits

- Contemporary work‑life balance policies and wellbeing activities
- Comprehensive private medical care options
- Life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

Work Arrangement

Home office modality available; details to be agreed with the Hiring Manager.

Internal Title

The internal title for this role is: Services Experienced Professional – Resource Management.

EEO Statement

Baker Hughes Company is an Equal Opportunity Employer.

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q5jls

📌 Remote Technical Support Engineer & Field Solutions SME (Neuquén) (Argentina)
🏢 Baker Hughes
📍 Argentina