Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q58jj

On behalf of Gifted, SD Solutions is looking for a talented Client Success Agent.

We’re looking for a Client Success Agent to act as a primary point of contact for our clients and gift recipients. This role is centered on managing support tickets, joining short client calls or demos to troubleshoot issues, and ensuring a seamless, effective experience with our product.

You’ll help resolve problems, guide users through key features, and deliver concise demos and walkthroughs to drive understanding and overall satisfaction.

Responsibilities

- Respond to and manage inbound client and recipient support tickets in a timely and professional manner. High‑level written professional communication is a must.
- Troubleshoot issues, provide clear solutions, and elevate when necessary.
- Maintain high responsiveness and follow‑through until resolution.

Client Calls & Account Support

- Lead brief calls with clients to address questions, resolve issues, and provide ongoing support.
- Act as a trusted point of contact for assigned accounts.
- Ensure clients feel supported and confident using the product.

Product Demos & Walkthroughs

- Guide users through features and workflows based on their needs.
- Tailor walkthroughs to different use cases and levels of experience.

Customer Experience & Feedback

- Gather customer feedback and share insights with internal teams.
- Identify common issues or trends and help improve processes.
- Contribute to a positive, customer‑first experience.





Cross‑Functional Collaboration

- Work closely with Product to resolve issues.
- Communicate customer needs and recurring challenges.

Requirements

- At least 2 years of previous experience in customer support, customer success, or account management.
- Experience working in a high‑volume ticketing environment a plus.
- Strong communication skills, both written and verbal.
- Comfortable leading calls and presenting to clients.
- Problem‑solving mindset with attention to detail.
- Ability to manage multiple conversations and priorities simultaneously.
- Ability to stay calm and effective under pressure.
- Strong time management and organizational skills.
- Ability to quickly learn and explain technical concepts to non‑technical users.
- Proactive mindset with the ability to anticipate client needs.
- Strong follow‑up and ownership mentality – doesn’t let tasks slip through the cracks.
- Experience and a preference for working remotely.
- Flexibility to adapt to changing priorities in a fast‑paced environment.
- Data‑driven approach to tracking customer issues and improving processes.
- Ability to identify patterns in customer feedback and suggest improvements.

Availability & Expectations

- Willingness to support peak business periods (November and December), no vacation permitted during peak season except for the observance of federal holidays.
- Availability during standard business hours, with flexibility as needed.

#J-18808-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q58jj

📌 Remote Client Success Advocate | Demos, Support & Growth (Mar del Plata)
🏢 SD Solutions
📍 Mar del Plata