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About the Company
The client is a global leader in enterprise voice solutions and voice AI innovation.
We help organizations unlock the full value of voice, transforming every conversation, whether human or AI, into a strategic asset that drives better business outcomes.
Our portfolio spans voice connectivity, unified communications and contact center integration, and next-generation voice AI applications that enhance collaboration, automate workflows, and deliver real-time insights.
With over 30 years of general experience and trusted by 65 of the Fortune 100, the client powers the intelligent enterprise, connecting people, platforms, and data to move business forward.
Certified for leading UCaaS and CCaaS environments, such as Microsoft Teams, Cisco Webex, Zoom and Genesys, our solutions provide universal interoperability that breaks down communication silos and unlocks organizational potential.
Job Summary
The Service Reliability Engineer will join a dynamic R&D; group that designs and develops AI-powered UC recording SaaS solutions.
The Service Reliability Engineer will provide expert technical support for complex production issues, working closely with field engineers, R&D;, and customers.
We are looking for a hands-on professional who is passionate about troubleshooting, learning, and implementing new technologies, and who takes ownership of reliability and service quality.
Work with cutting-edge conversational AI technologies in a fast-paced environment, with opportunities to grow in AI, product development, and SaaS.




Contribute to a solution recognized as the "Best Use of AI" at the UC Awards ****.
The position is based in North America.
The support engineering team is global, with members located in the USA and Israel.
Responsibilities
Investigate, troubleshoot, and resolve complex production issues and escalations.
Monitor production systems and proactively identify potential reliability risks.
Participate in a 24/7 on-call rotation to support critical incidents.
Work closely with R&D;, QA, PM, CSM, and other teams to resolve issues and improve system reliability.
Collaborate directly with customers on technical escalations on a regular basis.
Analyze incidents, perform root cause analysis, and contribute to post-incident reviews.
Follow and contribute to troubleshooting protocols and best practices.
Maintain and improve monitoring, alerting, and observability tools.
Create and maintain internal environments for testing and troubleshooting.
Document solutions and contribute to internal and customer-facing knowledge bases.
Support training activities for service teams when required.
Qualifications
BS/MS in Computer Science, Electrical Engineering, or a relevant military background – an advantage.
Strong troubleshooting and debugging skills.
Strong communication and interpersonal skills.
Strong written and spoken English.
Hands-on experience with network, system, or cloud administration (Azure – an advantage).
Experience with Kubernetes – an advantage.
#J-*****-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q42sy

📌 Service Reliability Engineer (Buenos Aires)
🏢 Techunting
📍 Buenos Aires