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Overview
Building the Future of Crypto.
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
Kraken is a mission-focused company rooted in crypto values.
As a Krakenite, you'll join us on our mission to accelerate the general adoption of crypto, so that everyone can achieve financial freedom and inclusion.
Kraken is a fully remote company with team members in 70+ countries who speak over 50 languages.
As a fully remote company, Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers.
Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.
Become a Krakenite and build the future of crypto!
What You'll Do
Answer clients' trading, futures, consumer, Kraken Desktop, and Crypto DW questions via text and live support channels (Zendesk/Email/Telegram).
Diagnose and resolve clients' trading, futures, Kraken Desktop, and Crypto DW issues.
Provide testing and feedback for new trading features before they are released to clients.
Assist in the management of our Consumer/Trading/Futures/Kraken Desktop support team (QA for other specialists, improving training materials, updating Confluence articles, etc.).
Provide calculation breakdowns for client questions regarding fees, margin levels, P/L explanations, etc.
Potentially monitor trading activity looking for fraudulent actions or trade-out attacks.
Skills You Should HODL
Fluent in English.
Knowledge and experience using our Kraken Pro platform.
Knowledge of trading, charting, and understanding of leveraged trading (Future/Margin or preferably both).
Client support experience.
Good math skills.
Fast learner,



able to adapt to change – our products are always changing.
Available to work evenings and weekends.
Nice to haves
Experience with other trading platforms (e.g., Coinbase, Binance, OKEX) or futures trading platforms (Bitmex, Bybit, Deribit).
Experience with Google Sheets and Google Script.
Experience with Kraken API or other similar platforms' APIs.
Speaks French, German and/or Spanish (in addition to English).
Other data analytics skills/experience.
Contract & Process
This role offers a fixed-term contract for the duration of 6 months.
Interested so far?
Here's how the hiring process will look:
Pre-screen assessment around crypto and customer support (to be completed in 72 hours).
Screening call with our Talent Acquisition team (30 minutes).
Final interview with the manager/director (60 minutes).
Additional Information
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Applicants are allowed to redact or remove information identifying age, date of birth, or dates of attendance at or graduation from educational institutions.
Kraken is an equal opportunity employer and considers qualified applicants with criminal histories in a manner consistent with applicable laws.
We hire based on merit and encourage applications from candidates who are passionate about crypto, even if they don't meet every listed requirement.
You may be asked to complete job-related assessments as part of the hiring process.
Assessments are evaluated alongside experience and interviews and are not the sole basis for employment decisions.
Stay in the know: follow us on Twitter, learn on the Kraken Blog, connect on LinkedIn, and review the Candidate Privacy Notice.
Note
This job description is provided for formatting and quality assessment purposes.
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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q3wye

📌 Client Engagement Specialist, Trading Experience- Fixed Term (Tandil)
🏢 kraken
📍 Tandil