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Overview
Coach is a general fashion house founded in New York in ****.
Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—so you can be yourself.
Coach is part of the Tapestry portfolio, a global house of brands committed to stretching what's possible and to being innovative and wholly inclusive.
Role Summary
The Sales Associate is the front-line ambassador of the Coach brand, delivering an elevated, personalized shopping experience, meeting personal and store sales goals, and supporting daily store operations.
This role blends luxury-retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue.
Key Responsibilities
Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
Build lasting client relationships through personalized styling, product expertise, and fashion advice.
Drive sales through cross-selling, upselling, and tailored recommendations.
Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.
Develop and execute personal sales plans; meet or exceed individual and team KPIs.
Source new customers, maintain relationships, and follow up to close sales.
Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
Process transactions efficiently (purchases, returns, exchanges, online pickups).
Support inventory cycles: receive shipments,



stock shelves, and manage product movement.
Assist teammates in functional areas as required.
Foster a collaborative, trust-based environment; encourage team performance.
Participate in brand initiatives, training programs, and inclusion activities.
Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.
Required Qualifications
1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, and ability to read price/release sheets.
Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills.
Preferred Qualifications
Ability to work in a fast-paced environment.
Strong English language proficiency (EU).
Schedule flexibility – nights, weekends, peak-busy season, public holidays, and high-traffic retail days.
Physical ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver sales floor and stockroom.
Competencies for All Employees
Courage – does not hold back, provides direct and complete feedback, and takes necessary negative action.
Creativity – generates new ideas, connects concepts, and adds value in brainstorming.
Customer Focus – meets customer expectations, gathers information for improvements, and builds trust.




Dealing with Ambiguity – adapts to change, acts without full information, and handles uncertainty.
Drive for Results – exceeds goals, is bottom-line oriented, and pushes self and others for results.
Interpersonal Savvy – relates well to all, builds rapport, and diffuses high-tension situations.
Learning on the Fly – learns quickly, experiments, and enjoys challenges.
Competencies for People Managers
Strategic Agility – anticipates future consequences and creates credible visions.
Developing Direct Reports and Others – holds development discussions, creates plans, and collaborates with the system.
Building Effective Teams – blends people, fosters morale, shares successes, and creates belonging.
Equal-Opportunity Statement
Coach is an equal-opportunity and affirmative-action employer.
All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant's or employee's qualifications as they relate to the job requirements.
These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other protected basis prohibited by law.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs.
Compensation & Benefits
Base Pay Range: $***** – $*****Benefits: Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter Benefits, Disability insurance, and Tuition assistance.
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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q3nyp

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