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Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators.
Founded in **** and growing to over $136M ARR, we manage more than three billion gigabytes of data for 500,000+ customers in 175+ countries.
We're seeking a Technical Account Manager to join our team!
What You'll Do
Create historic records that clearly outline how our service is being utilized and pinpoint where possible issues could arise.
Parse code visually to see what the customer's code is doing and use knowledge of the B2 and S3-compatible APIs to discern what is occurring in user code.
Write scripts that involve the B2/S3 compatible API for testing.
Test 3rd-party integrations and conduct deep dives to learn the ins and outs of all integrations, documenting quick configuration, caveats, and other useful information for training.
Work closely with members of Sales, Marketing, Engineering, Operations, and Product Management.
Mentor Technical Support Engineers and others in various technical areas.
Provide post-sales support for large customers, participate in Solution Engineer calls, and handle Slack/email conversations during transition from pre- to post-sales.
Create, implement, and use monitoring tools to proactively address common support issues before widespread impact, including dashboards and alerting.
Interact at a cross-departmental level to resolve customers' unique needs.




Build rapport and trust with assigned customers on technical matters.
Perform deep-dive technical troubleshooting of customer issues using analytical tools and internal system logs.
Other Responsibilities May Arise Over Time
Working closely with the manager will be needed to solidify policies and procedures for this role.
The Right Fit
Comfortable with macOS, Windows, Linux, and BSD command line interfaces.
Understand and be able to create/edit shell configuration files.
Intermediate development skills in any scripting or development language.
Basic understanding of data structures and programming flows.
Strong organizational skills.
Self-motivated with the ability to work independently.
Extensive troubleshooting/ debugging experience.
Ability to understand API's, use them, and create scripts that utilize API's.
Familiarity with Postman or Paw.
Soft skills and de-escalation techniques for frustrated or excitable customers.
Punctuality, keeping a schedule, and working within timeframes is critical.
Strong communication skills for frequent contact with customers via phone, chat, and email.
Availability for on-call support as needed.
Ability to learn new tools and use them in an impromptu fashion.
Willingness and ability to use AI responsibly to help with the workflow.
Minimum 2-4 years of experience.
We are proud to be an Equal Opportunity Employer.
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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q38k2

📌 Technical Account Manager (Ituzaingó)
🏢 Backblaze
📍 Ituzaingó