Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q37h0

Industry
PropTech / SaaS / Customer Operations
Work Arrangement
Fully Remote
Job Type
Full-time
Work Schedule
US business hours with strong overlap required
EDT / CDT / PDT
Locations
LATAM preferred
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we're building for:
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Why Work with Us?
At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.
About the Company
Our client is a fast-growing YC-backed PropTech SaaS company focused on improving operational workflows and customer experiences within the homebuilding and real estate ecosystem. Their platform supports operational execution for customers by managing backend workflows, documentation, and system updates at scale. The company operates as a lean, founder-led team with a highly collaborative and async-first culture. As the business continues to grow, they are investing in operational scalability and process automation to improve efficiency across customer workflows.
Role Overview
We are seeking a highly detail-oriented Operations Manager to support backend customer operations and identify opportunities for operational efficiency within a fast-paced PropTech SaaS environment. This role is heavily execution-focused and centered around high-volume operational workflows, repetitive backend tasks, and process coordination across internal teams.
You will work closely with operations leadership and customer success teams to execute operational tickets, maintain customer records, document repeatable workflows, and surface opportunities for automation improvements. While the role is initially execution-heavy, there is strong long-term growth potential for candidates who demonstrate curiosity around automation, process optimization,



and operational scalability.
This is an ideal role for someone who thrives in structured, repetitive workflows while maintaining a proactive mindset around process improvement. Successful candidates are highly organized, self-directed, operationally disciplined, and comfortable working in small, fast-moving startup environments.
Your Impact
You will help create operational reliability and scalability across customer workflows by ensuring backend operational tasks are completed accurately and efficiently.
Your work will directly support:
Faster and more reliable customer operations execution
Improved operational documentation and SOP scalability
Increased visibility into repetitive workflows suitable for automation
Operational efficiency gains through process optimization and automation identification
Reduced operational bottlenecks for leadership and customer-facing teams
Strong cross-functional coordination between customer success, operations, and engineering teams
Core Responsibilities
Manual Customer Operations Execution – 60%
Execute high-volume backend operational workflows across customer accounts
Upload and manage customer documentation within the platform
Update appointment reminders and operational system records
Process operational tickets submitted by the Customer Success team
Maintain accuracy and consistency across operational data workflows
Process Mapping & SOP Documentation – 15%
Collaborate with operations leadership to map customer workflows
Document repeatable operational processes and SOPs
Maintain and update internal documentation as workflows evolve
Improve operational consistency through standardized procedures
Automation Identification & Basic Scripting – 15%
Identify repetitive operational tasks suitable for automation
Surface automation opportunities to engineering stakeholders
Support operational efficiency improvements through workflow analysis
Utilize basic automation tools or scripting where applicable




Track patterns and inefficiencies across repetitive workflows
Cross-Functional Coordination – 10%
Coordinate ticket intake from Customer Success teams
Communicate operational updates asynchronously across teams
Partner with engineering teams on automation handoffs
Support operational visibility and workflow prioritization
Requirements
Must-Haves (Required)
3+ years of experience in operations, implementation, customer operations, or backend operational support roles
Strong attention to detail and operational accuracy
Advanced proficiency in Microsoft Excel and Google Sheets
Experience handling repetitive, high-volume operational workflows
Strong written English communication skills
Ability to work independently within small, async-first startup environments
Strong pattern recognition and process improvement mindset
Ability to commit to long-term US business hour overlap
Comfortable working in execution-heavy operational environments
Nice-to-Haves (Preferred)
Experience with automation tools such as Zapier, Make, or similar platforms
Basic scripting experience using Python or JavaScript
Experience in SaaS operations, implementation, or customer onboarding environments
Experience documenting SOPs or operational workflows
Exposure to PropTech, real estate, or homebuilding industries
Prior startup or high-growth company experience
Tools Proficiency
Must-Haves (Required)
Microsoft Excel
Google Sheets
JIRA
Linear
Google Workspace
Slack
Nice-to-Haves (Preferred)
Zapier
Make
Python
JavaScript
SQL
Intercom
Benefits
Competitive Salary:
Based on experience and skills
Remote Work:
Fully remote—work from anywhere
Team Incentives:
Recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO:
In accordance with company policy
Health Coverage for PH-based talents:
HMO coverage after 3 months for full-time employees
Direct Mentorship:
Guidance from international industry experts
Learning & Development:
Ongoing access to resources for professional growth
General Networking:
Connect with professionals worldwide
Our Recruitment Process
Application
Screening
Skills Assessment
Top-grading Interview
Client Interview
Job Offer
Client Onboarding
Ready to Join Us?
If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q37h0

📌 Operations Manager (Proptech Saas) (Buenos Aires)
🏢 Pearl
📍 Buenos Aires