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The Technical Support Representative will be an integral part of our client's support team--offering expert assistance for a wide range of technical issues to English-speaking clients over the phone and through remote access and tech support tools. The adecuado candidate will have a strong background in BPO call center inbound phone calls from English-speaking clients, and extensive experience with troubleshooting both Apple Macbook and Windows PC environments.Job Responsibilities:Over-the-phone troubleshooting, diagnosing, and repairing via remote access on complex technical issues involving Mac and Windows-based systemsAddress slow computer performance, operating system reinstallation, Mac recovery, PC reset, malware and virus removal, driver updates, and email-related problems, especially with Microsoft OutlookTroubleshoot hardware issues including hard drives, RAM, and power suppliesResolve network and internet issues, browser problems with Google Chrome, and PC game crashesSet up and troubleshoot printers on WiFi connections and resolve printer driver issuesProvide timely solutions, document issues effectively, and conduct thorough follow-ups with customersUtilize sales skills to upsell support packages post-service resolutionMaintain organization, punctuality,



and reliability as core professional attributesBased in any Latin American countryProficient in troubleshooting Mac and Windows operating systemsSkilled in resolving a broad spectrum of technical issuesStrong sales acumen with experience in upselling products and servicesExcellent communication and documentation skillsProven track record of dependability and adherence to schedulesAbility to work full-time hours with availability on weekendsMinimum Technical and Work Environment Requirements:Internet Connection:Primary internet connection with a minimum speed of15 Mbps.Backup internet connection with at least10 Mbps.Backup connection must be capable of supporting work during a power outage.Primary Device:Desktop or laptop equipped with at least:Intel Core i5 (8th generation or newer),Intel Core i3 (10th generation or newer),AMD Ryzen 5, or an equivalent processor.A minimum of8 GB RAM.Backup Device:Must meet or exceed the performance of anIntel Core i3processor.Must be functional during power interruptions.Peripherals and Workspace:A functioningwebcam.Anoise-canceling USB headset.Aquiet, dedicated home office space.Asmartphonefor communication and verification purposes.Join Our Dynamic Team:Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.Embrace the Opportunities:Seize daily chances to learn, innovate, and excel. Make a real impact in your field.Limitless Career Growth:Unlock a world of possibilities and resources to propel your career forward.Fast-Paced Thrills:Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.Flexibility, Your Way:Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.Work-Life Balance at Its Best:Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q2h3w

📌 Technical Support Representative (Latin America) (Quilmes)
🏢 CrewBloom
📍 Quilmes