Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q2fkc

The Role

We're hiring an Ecommerce Operations Coordinator to be the connective tissue between our supply chain, our 3PL partners, and our customers. You'll spend roughly 60–70% of your time in operations (order flow, 3PL coordination, inventory, process improvement) and 30–40% in the customer service queue, surfacing patterns back into operational fixes.

We're not looking for someone to keep the lights on. We want someone who sees friction in a process and rebuilds it, kills the root cause of repeating CS tickets, and turns a return request into a saved sale when the opportunity is there.

Who You Are

- Ownership. When something's broken (a 5% inventory variance, a recurring CS ticket, a stuck container), you don't just patch it. You find the root cause and fix it so it doesn't happen again.
- Curiosity. You want to know why yourself. Why is the variance different every week? Why does this ticket keep coming back? You go look instead of waiting to be told.
- Reliable and organized. You can hold a lot of moving pieces without dropping any of them, and you follow through until something is actually resolved.

What You'll Do

- Order flow & 3PL coordination. Monitor daily order flow across US, Canadian, and UK 3PLs; catch stuck orders and exceptions before they become customer issues. Liaise with 3PLs on damaged inbound units, fulfillment errors, returns, and special projects.
- Inbound & inventory. Coordinate inbound shipments and receiving; track containers, follow up on discrepancies, and keep inventory records clean. Maintain accurate inventory data, flag low‑stock SKUs, and partner on reorder timing.
- Process improvement & reporting. Improve SOPs, automate manual work, and pull operational reports (shipping SLAs, return rates) to surface anomalies.
- Customer service tickets. Work tickets in Commslayer alongside the CS team:



WISMOs, address changes, refunds, replacements, returns, warranty claims.
- Returns reduction. Offer the right solution (education, sizing, replacement part, alternative SKU) instead of defaulting to a refund.
- Operations admin. Reconcile credit notes, invoice and process sales orders, and keep accounting and inventory systems clean.
- Support automation. Improve Commslayer automation: canned responses, macros, AI agent training, KB content, routing rules.

Requirements

- 3+ years in operations, logistics, fulfillment, or e‑commerce coordination (DTC or 3PL a strong plus).
- Hands‑on Shopify or e‑commerce platform experience (managing orders, products, inventory, basic store admin).
- CS queue experience with a professional tone under pressure.
- Comfortable juggling an inbound container issue, a CS escalation, and an inventory reconciliation in the same hour.
- Reliable and self‑directed in a remote environment.
- Genuine curiosity about our products: how they're built and used.
- Comfort across Shopify, a help desk platform (Gorgias, Zendesk, Commslayer, Re:amaze), spreadsheets, and 3PL portals.
- Strong written communication and a bias toward documenting the work, not just doing it.

Nice to Have

- Sales instincts: saving returns and moving wholesale leads forward.
- Hands‑on Amazon Seller Central experience.
- Automation tooling experience.
- Health, wellness, fitness, or recovery category background.
- Basic SQL or spreadsheet formulas beyond VLOOKUP.

Benefits

- Real ownership at a growing DTC brand: small team, visible impact, no layers between you and decisions.
- Exposure to the full operational stack: supply chain, customs, fulfillment, automation, customer experience.
- Versátil, remote‑first work environment.
- Competitive compensation.
- Performance‑based bonus pay.

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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q2fkc

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