Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q2d48

Analyst, GSS Collections – WHR Argentina

Buenos Aires, Argentina

The Role

This role will be part of Integral Shared Services based in Buenos Aires, Argentina.

The GSS Collections Analyst will:

- Support the collections function by conducting timely outreach to franchisees, tracking payments, identifying and requesting the issuance of default notices, and ensuring accurate documentation of interactions and outcomes.
- Assist with escalations and basic dispute investigations, adhering to policy, internal controls, and audit requirements.
- Help resolve unapplied or disputed amounts through approved adjustments and support the setup of payment plans when appropriate.
- Perform routine outreach via calls, emails, and system reminders to address overdue balances, document all interactions in the appropriate CRM or case management tool.
- Monitor accounts for early signs of payment risk and escalate issues when necessary.

What you'll do

- Conduct routine collection outreach to standard franchisees, document follow‑ups, track payment status, and escalate overdue items per guidelines.
- Support targeted outreach for high‑priority franchisees by coordinating follow‑ups and escalating unresolved accounts to senior analysts.
- Identify accounts showing risk indicators, assist with initiating restriction actions, and monitor/communicate escalation status.
- Request monetary default notices issuance to Compliance Team.
- Review basic customer disputes, gather and verify billing/contract data, and document findings in the case system.
- Engage customers to clarify dispute details, provide updates, and log all communications accurately and promptly.
- Execute approved dispute outcomes by calculating basic adjustments and posting corrections in the system within authority limits.




- Assist in evaluating mitigation options, help document payment plans when applicable, and refer unresolved cases for litigation review.

You’ll be successful if you have:

- Basic understanding of Accounts Receivable and Order to Cash processes as they relate to Collections.
- Familiarity with billing, disputes, and customer account behavior within a hotel/franchise structure.
- Working knowledge of ERP systems (Oracle AR preferred), case/ticketing tools, and aging reports.
- Awareness of documentation standards, compliance requirements, and internal controls.
- Ability to investigate simple disputes, identify missing information, and elevate effectively.
- Accurate recording of customer interactions, payment promises, and dispute notes.
- Ability to manage multiple accounts, follow up on deadlines, and maintain clean documentation.
- Work effectively with Billing, Cash App, Client Management, and senior Collections staff.
- Willingness to learn complex financial processes and grow into more advanced AR functions.
- Fluency in English and Spanish, with the capacity to support cross‑regional operations.

Required Qualifications / Experience

- Student or completed Bachelor’s degree in Business, Accounting, Finance, or related field.
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- 1–3+ years of experience in Collections, AR, customer service, or shared services (hospitality exposure is a plus).
- Experience with ERP systems (Oracle preferred), case tools, or CRM platforms is beneficial.
- Strong communication, documentation, and task‑management skills.
- Ability to work in KPI‑driven environments (collections coverage %, promise‑to‑pay follow‑through, dispute cycle time, etc.).
- Experience with continuous improvement initiatives or process enhancements is a plus.

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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q2d48

📌 Analyst, GSS Collections (Buenos Aires)
🏢 Wyndham Hotels and Resorts
📍 Buenos Aires